What are the responsibilities and job description for the Production Support Engineer position at GPL Technologies?
PRODUCTION SUPPORT ENGINEER
THE ROLE
We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.
Please Note: This is NOT a remote position. The role is on-site and required to travel to different studio locations.
RESPONSIBILITIES
We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.
THE ROLE
We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.
Please Note: This is NOT a remote position. The role is on-site and required to travel to different studio locations.
RESPONSIBILITIES
- Focus on ensuring a high level of support is maintained for users
- Communicate with production and departmental teams within the studio about their IT needs, and answer questions
- Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning
- Experience working in a technical troubleshooting and/or support engineer role in a production setting
- Strong working knowledge of MAC, Windows and Linux support
- Ability to handle multiple issues, prioritizing and effective management of your time
- Understanding for virtual desktop environment and remote desktop technology
- Ability to work in a fast paced production environment
- Previous experience working onsite for film production or animation/VFX
- Experience with helpdesk automation tools, remote management applications
- Extensive analytic, debugging, and problem-solving skills
- Attention to detail, curiosity, and a desire to learn
- Ability to communicate highly technical information to a variety of people, in both verbal and written form
We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.
