Order Management/ Processing Manager

The Company –

GPM, Inc. (GPM) is a closely held corporation, established in 1978 in Duluth, MN with over 70 employees. GPM is a manufacturer of industrial pumps including the world’s toughest and most-reliable submersible slurry and dewatering pump, the GPM-Eliminator, as well as a leading rotating equipment solution provider for numerous industries. Through a combination of direct sales, distributed products and world-class service and repair, GPM focuses on solving problems through creativity, ingenuity, and teamwork. At GPM, we work to live and not live to work!

Position Description –

The Order Management/Processing Manager position is responsible for managing the Order Processing department. Responsibilities include but are not limited to leading, training, and managing the Order Processing staff with the focus of processing customer purchase orders and managing the lifecycle of orders through shipment and invoicing. The position is responsible for making decisions and implementing processes to improve both the effectiveness and efficiency of the department. This position requires a strong customer service focus, the ability to promptly resolve business issues, and the aptitude to evaluate data effectively. This position is critical to maintaining and expanding relationships with our customers and business partners. The Order Processing Manager communicates with all internal departments while simultaneously working with outside resources to provide timely updates to our customers.

Qualifications –

The ideal candidate for the position shall have:

Education:

• High School degree, BA degree with business emphasis preferred
• Directly applicable experience in a similar role with more than four years of experience

Required Experience and Skills:

• Excellent customer service skills
• A positive attitude and willingness to interact with customers, vendors, and team members
• The ability to manage employees to achieve departmental goals within deadlines
• The ability to educate and train employees
• The ability to hold employees accountable to departmental expectations
• Effective troubleshooting and problem-solving skills with the ability act decisively
• The ability to identify process improvement opportunities and initiate changes
• Strong prioritization, time management, and organizational skills
• Interpersonal communication skills, both verbal and written, for effective interaction with team members, customers, and vendors
• Hands on experience with purchasing software
• Computer skills, including awareness of software program relationships and the ability to work quickly between multiple programs
• Unquestioned moral and ethical behavior

Responsibilities –

• Manage day to day operations of the Order Processing department, including all aspects of order processing
• Order product(s) from appropriate vendor(s)
• Create customer sales orders
• Acknowledge customers and GPM sales personnel of expected delivery dates
• Manage open orders weekly to ensure delivery dates are met
• Research and answer post order customer requests i.e. shipping status, receiving and invoicing issues
• Prepare invoices and shipping documents
• Monitor shipments to ensure that goods come in on time, and in the event of problems trace shipments and follow up undelivered goods
• Administrative and financial duties including customer accounts receivable
• Hire, train, and manage the staff
• Maintain the department’s high level of customer service
• Coordinate department projects to meet deadlines
• Constantly identify and implement process improvement initiatives
• Manage a growing team with varying office locations
• Monitor and develop key performance indicators (KPIs) to evaluate departmental and individual performance
• Form, build, and maintain relationships with GPM salespeople, customers, and vendors
• Various other duties as they are required in a dynamic business environment

Reporting –

The Order Processing Manager position reports directly to the CFO.

Conditions –

Works in an office environment. Occasional travel for training or work at other GPM facilities. 40-hour work week, varying start time, with occasional work outside office hours. Occasional evening or weekend time may be necessary.

Location –

Duluth, MN. Office.

Salary and Benefits –

The company offers a competitive salary and excellent benefits including 401K, Profit Sharing Plan, paid vacation and up to 8 paid holidays per year.

Work Environment -

Office Worker:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a standard office setting
• The noise level in the work environment is usually quiet

Other (Physical, Mental and Visual skills) -

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

• Must demonstrate sufficient visual and auditory acuity and manual dexterity to use computers and other equipment and the ability to communicate with a variety of people
• Ability to sit and/or stand for extended periods of time. Intermittent physical activity including bending, reaching and prolonged periods of sitting
• Ability to move about and communicate with a diverse membership and employee group
• Ability to accomplish the described responsibilities using computers and technology
• Ability to work in a changing, challenging, and fast paced environment with varying stress levels
• Occasional travel required

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Professional development assistance
• Retirement plan

Schedule:

• 8-hour shift
• Monday to Friday
• Overtime

Experience:

• Leadership in management: 4 years (Required)

Ability to Commute:

• Duluth, MN 55811 (Required)

Ability to Relocate:

• Duluth, MN 55811: Relocate before starting work (Required)

Work Location: In person