Project Coordinator - Mesa, AZ

Description

Ground Penetrating Radar Systems LLC, is the nation’s largest company specializing in the detection of underground utilities, video pipe inspection, and the scanning of concrete structures. GPRS has an extensive nationwide network of highly trained and experienced project managers in every major U.S. market. When clients hire GPRS, they have the peace of mind of knowing that they have the most reliable scanning technology on their job site and they'll receive the assistance of a project manager who can provide them with the most accurate data. For over a decade, GPRS has been the industry leader by providing outstanding service and cutting edge technology, keeping projects on time, reducing safety risks, and putting our relationships with our clients before profit.

GPRS Purpose Statement:
Our purpose, as an organization, is to provide possibility for our Team Members and Customers by intelligently visualizing the built world.

GPRS Core Values:

• Integrity
• Teamwork
• Mutual Respect
• Growth Mindedness
• Safety

Job Summary:

A Project Coordinator plays a pivotal role in securing business, coordinating logistics, scheduling projects, and supporting the field operations of GPRS, LLC. This position demands exceptional communication skills, strong organizational abilities, and the aptitude to manage complex customer interactions. The Project Coordinator will work within a collaborative team environment to manage the schedules of 25 Project Managers, respond to a high volume of customer inquiries, and liaise with key stakeholders across field services, sales, and corporate teams.  By providing a consultative and efficient customer experience, the Project Coordinator directly contributes to customer satisfaction and the overall success of GPRS.

Job Goals: 

Deliver an Outstanding Customer Experience: Manage and nurture incoming leads, securing work by delivering responsive and personalized customer service. Maintain a consultative approach, ensuring each customer interaction is handled with professionalism and care. 

Logistical Coordination & Scheduling: Collaborate with a team of Project Coordinators to oversee the daily scheduling and optimization of 25 Project Managers. Ensure projects are accurately priced and efficiently assigned, considering logistical factors to maximize operational effectiveness. 

Stakeholder Communication & Collaboration: Act as a liaison between Field, Sales, and Corporate teams to facilitate seamless communication and ensure alignment. Guarantee that all relevant parties are informed, prepared, and aligned for upcoming projects, ensuring timely and high-quality service delivery. 

Consultative Project Support: Provide tailored solutions based on customer needs, leveraging internal knowledge and training to identify opportunities that drive customer value. Offer strategic recommendations that enhance customer satisfaction and operational efficiency. 

Emotional Intelligence & Team Collaboration: Demonstrate high emotional intelligence in all interactions, building and maintaining positive relationships with both customers and team members. Effectively manage challenging customer conversations, balancing customer satisfaction with operational feasibility. 

Job Responsibilities: 

• Respond promptly and professionally to incoming leads via phone, email, or web inquiries. 
• Engage with potential clients to understand their needs, project requirements, and timelines. 
• Provide tailored solutions and project proposals to secure new business and foster long-term client relationships. 
• Collaborate with Project Coordinators to oversee the daily scheduling and optimization of 25 Project Managers. 
• Ensure projects are accurately priced, efficiently assigned, and deadlines are met. 
• Coordinate internal resources and external vendors to ensure timely completion of tasks. 
• Facilitate seamless communication and alignment between Field, Sales, and Corporate teams. 
• Organize and lead logistics and scheduling, providing regular updates to all stakeholders. 
• Maintain accurate and up-to-date project documentation, including plans, contracts, schedules, and communications. 
• Demonstrate high emotional intelligence in interactions, building positive relationships with customers and team members. 

Qualifications

This is a full time onsite position Monday thru Friday from 8:00a.m. to 5:00p.m.

• Minimum 2 years of experience in sales operations, customer service, or related field. 
• Proficiency in Microsoft Office and Teams, and CRM experience preferred. 
• Demonstrated proficiency in using ERP systems with the ability to maintain accurate data and support operational processes.  
• Proven ability to manage and nurture incoming leads, driving sales growth through responsive and personalized customer service. 
• Experience in logistical coordination and scheduling, overseeing the daily optimization of field crews and a dispersed workforce.  
• Strong communication skills to act as a liaison between various teams, ensuring seamless communication and alignment.  
• Ability to provide tailored solutions based on customer needs, leveraging internal knowledge and training. 
• Demonstrated high emotional intelligence in interactions, building and maintaining positive relationships with customers and team members. 
• Proactive in identifying potential challenges or risks and proposing effective solutions. 
• Experience in maintaining accurate and up-to-date project documentation, including plans, contracts, schedules, and communications, with the ability to read and understand project plans and plan rooms. 
• Proactive in identifying potential challenges or risks and proposing effective solutions to ensure smooth operations. 
• Commitment to handling each customer interaction with professionalism and care, ensuring high levels of customer satisfaction. 

We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.


GPRS is an Equal Opportunity employer