Fulfillment and Returns Specialist

Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

The Fulfillment and Returns Specialist helps to ensure timely and accurate shipments of hardware to customers along with ensuring all shipments of outgoing and incoming orders/RMAs are handled and processed with accuracy and efficiency. Good candidates should have excellent technical skills and strong verbal and written communication skills. The candidate should be able to adapt quickly to product changes, be capable of a high level of customer service, utilize online software programs and CRM tools, and be able to work well in a team environment.

What You'll Do

• Execute order fulfillments of GPS devices, GPS-related hardware, and other miscellaneous parts that help to complete the product
• Responsible for updating device firmware, scripting, and other applicable updates to ensure proper functionality prior to shipping
• Ensure orders are shipped to the correct customer location
• Achieve customer satisfaction through fast, accurate order completion
• Assist in the receiving of new inventory
• Assist with inventory control through periodic counts and weekly, quarterly, and yearly inventory reviews
• Assist with the organization and rotation of inventory to ensure First-In First-Out controls
• Process return authorization orders in an efficient and accurate manner
• Escalate warranty issues to improve customer satisfaction with product
• Provide feedback to improve processes for increasing overall team and customer satisfaction
• Learn quickly and use skills to solve problems efficiently
• Escalate unresolved issues as required; maintain ownership of issues through to resolution
• Process and assess all returned hardware
• Manage the flow of returned hardware to the proper channels
• Assist with internal and external contacts in regards to shipping inquiries, special requests, and other related tasks for shipments in progress

Requirements

• Prior work history in fulfillment, customer technical support or advance clerical positions
• Previous history/knowledge of UPS, FedEx, and other carriers for parcel shipping
• Able to prioritize and organize efficiently
• Ability to use Microsoft Office applications
• Excel, MS Word, OneNote
• A clear understanding of maintaining inventory through an inventory management system
• A passion for taking care of internal and external customer/contacts
• A strong desire for accuracy and efficiency
• Accurate and fast typing speed
• Ambitious, self-motivated, goal-oriented, and extremely driven
• Excellent written/verbal communication and customer relationship skills
• A work ethic based on dedication to the company and its mission
• An eagerness to learn new business, procedures, and process with a drive for promotion
• Must be willing to work overtime as needed
• Must be able to walk or stand up to 5 hours a day
• Must have the ability to lift up to 50 pounds

What We Offer

• Fast paced and rapidly growing environment
• Chance to deliver mission critical data that drives the operations of our economy
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• There's more as well! Speak with us to find out all details!

Benefits

• 401(k) matching
• Full Health Benefits (Health, Vision, Dental)
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement