What are the responsibilities and job description for the Team Member position at GR LLC?
Restaurant Team Member-McAlister's LLC
Job Description:
Title of the position: Restaurant Team Member
Department: Restaurant Operations
Reporting: General Manager/Assistant Manager
Job Type: Hourly/Part-Time
Education: High School Diploma or equivalent
Position Overview: Implementation of tactics to optimize restaurant sales and cash flow while ensuring adherence to
quality, cleanliness, and customer service standards.
Essential Function: Responsible for restaurant’s performance levels in job positions assigned by upper management.
Team members are to maintain their stations in a clean and orderly manner. Team members will
receive additional assignments to maintain unit in accordance with McAlister’s cleanliness
standards. Each position has different duties and responsibilities:
Job Responsibilities:
- Responsible for the preparation of certain food items
- Responsible for greeting our guests and taking their orders accurately in a friendly manner.
- This position requires knowledge of the menu items and their ingredients as well as familiarity with the step-by-step procedure for friendly and efficient customer service. In addition, Team Member will be responsible for accurate cash control.
- Responsible for delivering orders to guest. To ensure that each order is complete and prepared properly, the team member will have to become familiar with all the menu items and their packaging.
- Responsible for cleanliness in the dining room and service to our guests.
- Responsible for insuring that each guest receives exactly what was ordered, both promptly and courteously. Orders must be directed to the dining room, curb side and pick up areas in an orderly and organized manner. All orders must be verified for correctness and completion.
- The team member must have the awareness to recognize if any particular station is about to fall behind and have the ability to render assistance at that station without hindering his/her remaining responsibilities.
- Responsible for filling all drink. In addition, the team member must be familiar with customer service procedures.
- Responsible for the preparation of each menu item quickly and according to specks. The team member is also responsible for maintaining the quality standards of the products he/she prepares.
- Responsible for the preparation of food items. The team member is also responsible for maintaining the quality standards of the products he/she prepares.
Job Specifications:
- 1 year experience in a casual restaurant dining
- 16 years of age or older.
- Ability to be self-reliant. Execute assigned duties and responsibility from upper management staff
- Able to speak, read, and write effectively. Excellent oral communication skills to effectively communicate with management, corporate staff, restaurant employees, and customers
- Must adhere to McAlister’s uniform and grooming policy
- Able to stand and walk for approximately 95% - 100% of shift
- Able to lift and carry a maximum of 50 pounds
- Able to work flexible hours
- Ability to travel to assigned restaurant location and operate respective work stations. Work requires standing and walking 80-90% of the time