What are the responsibilities and job description for the Director of Service position at GR Metrology?
Director of Service
Grand Rapids, MI
Full Time | $130,000 Bonus
As the leading provider of metrology services in Michigan, we are committed to offering superior partnership and innovation to our customers. This is maintained through our highly talented team, including this role. This pivotal position will help drive our service through strategic planning, consistent operational execution, and continuous development of our managers.
Essential Functions
Grand Rapids, MI
Full Time | $130,000 Bonus
As the leading provider of metrology services in Michigan, we are committed to offering superior partnership and innovation to our customers. This is maintained through our highly talented team, including this role. This pivotal position will help drive our service through strategic planning, consistent operational execution, and continuous development of our managers.
Essential Functions
- Achieve annual revenue, margin and net income objectives set by the company
- Develop annual profit, expense, and income budget
- Assist in the development of the annual operating plan and implementation of strategic initiatives of the Service Department
- Organize calibration service delivery in a way that optimizes efficiency and profitable growth
- Lead, motivate, and develop high-performing Service Managers; conduct ongoing meetings with Service Managers to ensure service standards and capabilities are met
- Periodically travel with Service Managers to support operational excellence and consistency of our customers
- Build and maintain strong relationships with company personnel, leveraging support and education when needed
- Implement scorecards, surveys, or other methods to evaluate the effectiveness of training programs; work with personnel to alter training programs based on evaluation
- Own corporate safety goals; foster a culture of safety through the implementation of safety deliverables
- Own and consistently monitor inventory across all service teams
- Coordinate and conduct annual service meetings in conjunction with the Director of Sales
- Attend scheduled meetings with Leadership; regularly meet with the Vice President to review metrics, provide status updates, and navigate challenges
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or related field strongly preferred
- Minimum of ten (10) years' experience in a leadership role; and five (5) years of experience in service delivery industry required
- Superior ability to manage and develop direct reports
- Proven record of accomplishment of operational efficiency
- Proficient presentation and communication skills, including written and verbal
- Ability to travel to customer sites and business locations, periodically
Physical and Working Conditions
- This position will be stationed in a controlled office environment with minimal exposure to hazards, extreme weather, or loud noise
- Ability to remain in a sedentary position for extended periods of time
- Constantly operate a computer and other office equipment including phone
EQUAL OPPORTUNITY
Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.
