Manager of Patient Services overseeing Community Health Workers

This position provides leadership and direction to our non-clinical support staff so they can provide our patients with the best care possible. This candidate will oversee our Community Health Workers and focus on project management.

We offer competitive wages based on experience and up to 3 weeks of PTO in the first year! Other perks include no nights or weekend work and a $2,000 sign-on bonus ($1000 after successful completion of your probationary period and $1000 after 6 months)

Benefits

• Medical, vision, dental, life, and disability insurance
• 401K match
• 8 paid holidays
• Employee wellness program focusing on physical, mental, and financial wellness

EXAMPLES OF DUTIES: (This list may not be all inclusive.)

1. Manages the day-to-day functions of the patient schedules/access, and daily patient flow.
2. Commits to focus on continuous improvement of workflow processes and procedures. Identifies opportunities for process improvement and follows the PDSA process for implementation of changes.
3. Oversees and/or participates in project management related to non-clinical services.
4. Makes recommendations for template changes to Director.
5. Is available in the neighborhood as a resource. Performs multiple rounds throughout the day and takes a lead in problem-solving non-clinical operational issues, including patient schedules/access, daily patient flow, and staff needs.
6. Assists with patient scheduling concerns and coaches Scheduling Coordinators and Lead positions in patient relations.
7. Participates in the assessment of department needs, including interviewing, hiring, orientation, efficient work schedules, performance evaluations, promotions, and merit increases, disciplinary procedures, training, and education, assesses staffing patterns and recommends changes, including review and disposition of vacation and other requests for paid time off.
8. Maintains and evaluates data related to departmental performance, including productivity, staffing, and costs. Identify and implement opportunities for performance and financial improvement.
9. Attends daily huddles.
10. Manages time keeping functions and timecard approvals.
11. Partners with Patient Services Managers, Scheduling Coordinators, Lead positions, and staff to:
a. Evaluate and improve systems, forms, procedures, and methods used in providing patient care.
b. Establish and implement organizational policies and procedures, ensuring that policies and procedures are consistent across all departments.
12. Partners with Clinical Managers/Directors to:
a. Problem solves operational issues involving clinical services such as patient schedules/access and daily flow, and involving all Managers of Patient Services, as appropriate.
13. Works with Directors of Patient Services to:
a. Develop business and performance goals, strategies, benchmarking, and evaluation.
b. Establish and implement organizational policies and procedures, ensuring that policies and procedures are consistent across all departments.
c. Participate in the preparation of the annual budget and leads in the management of the budget.
d. Brainstorm/suggest strategies that promote practice growth, new revenue sources/increased revenue, and cost reduction.
14. Leads and develops staff by providing feedback, building skills and knowledge, and developing a high performing team. Identifies educational needs of staff.
15. Works with staff to establish and communicate expectations, monitors performance and progress in achieving goals. Helps staff recognize their role in achieving departmental goals.
16. Manages scheduling and telephone activities in accordance with Grace health, governmental, and other regulatory purposes.
17. Reviews and approves department supply requisitions.
18. Participates in professional development activities. Attends conferences and workshops.
19. Participates in the development of goals and objectives for the quality improvement program.
20. Participates in Management on Duty (MOD) rotation.
21. Attends operational, quality improvement, and educational meetings.
22. Although each position has its own unique duties and responsibilities, please refer to the policy on Job Descriptions for details that apply to every position.

Knowledge, Skills and Abilities:

• Knowledge of organizational policies, procedures and systems.
• Basic knowledge of medical terminology.
• Knowledge of EHR and other systems and processes.
• Strong computer skills and knowledge.
• Knowledge of the principles of finance and budgeting to develop and manage a budget.
• Skill in planning, organizing, prioritizing, delegating and, supervising.
• Knowledge of the principles and practices of employee development to train, motivate and mentor.
• Skill in exercising a high degree of initiative, judgment, discretion and, decision-making.
• Skill in identifying and resolving problems.
• Ability to anticipate and react calmly in emergency situations.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relations with patients, employees, and the public.
• Excellent and effective written and verbal communication skills.

Education: High school graduate or GED required. Bachelor’s degree preferred.

Experience: Four years work experience in healthcare. Prefer one year of management experience, including supervision.

Certificate/License: None

Salary : $1,000