What are the responsibilities and job description for the Hospice Volunteer Services Manager position at Grace Hospice?
Hospice Volunteer Services Manager (VSM)
Grace Hospice Minneapolis, MN
Join the Grace Family www.gracecaring.org
If you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice, we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality of life and dignity. We have built our nonprofit Hospice Agency by going back to the original roots of hospice care rich in spiritual, emotional and physical care for those at their end of life. We are an equal opportunity, drug free organization striving for excellence while offering competitive salaries and comprehensive benefits. People of diverse backgrounds and experiences are encouraged to apply.
Position Summary:
The successful performance of the Volunteer Services Manager requires meeting high standards in the following areas: Volunteer recruitment and supervision, data entry, administrative skills, maintaining an email list, and record keeping in an EMR database, and providing annual continuing education. The VSM is an active member of the Leadership Team and will work closely with the Director of Ancillary Services in developing strategy and policy for volunteer services. The VSM leads the Volunteer Services Department and supervises volunteer coordinator position(s), ensuring that volunteers are effectively recruited, managed, trained, and supported.
Grace Culture:
Successful employees will demonstrate these key values:
Duties:
Grace Hospice Minneapolis, MN
Join the Grace Family www.gracecaring.org
If you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice, we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality of life and dignity. We have built our nonprofit Hospice Agency by going back to the original roots of hospice care rich in spiritual, emotional and physical care for those at their end of life. We are an equal opportunity, drug free organization striving for excellence while offering competitive salaries and comprehensive benefits. People of diverse backgrounds and experiences are encouraged to apply.
Position Summary:
The successful performance of the Volunteer Services Manager requires meeting high standards in the following areas: Volunteer recruitment and supervision, data entry, administrative skills, maintaining an email list, and record keeping in an EMR database, and providing annual continuing education. The VSM is an active member of the Leadership Team and will work closely with the Director of Ancillary Services in developing strategy and policy for volunteer services. The VSM leads the Volunteer Services Department and supervises volunteer coordinator position(s), ensuring that volunteers are effectively recruited, managed, trained, and supported.
Grace Culture:
Successful employees will demonstrate these key values:
- Excellence: Anticipating needs and delivering the best care by going above and beyond expectations.
- Kindness: We distinguish ourselves by being friendly, considerate, and generous as we care for patients, families and each other.
- Team: Respectfully working together to achieve the best end of life experience for our patients and families; promoting a positive work experience.
- College degree
- 2 years in volunteer services management preferred
- 2 years’ experience supervising employees
- Knowledge of Medicare Hospice Conditions of Participation and regulations related to Volunteer Services
- Proficient computer skills: Microsoft office, excel and publisher and a willingness to learn other software programs. *Experience with Better Impact volunteer management database a plus*
- Excellent time management skills
- Attention to detail, problem solving and adaptability are essential
- Excellent oral, written and interpersonal communication skills
- Ability to work independently as well as within a team environment
- Ability to respect confidentiality
Duties:
- Supervise Volunteer Coordinator(s)
- Supervise Volunteers
- Collaborate with all departments, promoting, educating and supporting the volunteer role as a member of the team
- Recruit, interview, orient and provide ongoing support for volunteers
- Match volunteers with patients and provide communication notes and updates to the care team members on behalf of volunteers
- Supervisor on-call responsibilities
- Participate in IDG meetings
- Actively participate in leadership meetings, collaborating and communicating with the leadership team
- Ensure Grace meets all Medicare Hospice Conditions of Participation and regulations related to Volunteer Services
- Identify and act upon improvement opportunities for the overall success of Grace Hospice
- Displays an attitude of courtesy and respect for all prospective patients, families, staff, volunteers, and referral sources
- Functions as a team member with other staff in the performance of duties.
- Seeks and accepts feedback regarding the performance of job duties.
- Is aware of patient confidentiality and adheres to HIPAA regulations.
- Displays an understanding of vulnerable adult issues.
- Displays an understanding of hospice patients’ rights.
- Exhibits sound mature judgment.
- Medical insurance
- Dental insurance
- Vision insurance
- Long/short-term disability
- Basic life/AD&D
- Supplemental Life/AD&D
- Dependent Life/AD&D
- Paid vacation and sick days and holidays
- Flexible spending accounts for healthcare and dependent care reimbursement
- Being part of a caring and dynamic team
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