What are the responsibilities and job description for the Patient Care Coordinator (Medical assistant) position at Grace MindCare?
Join Our Team at Grace MindCare!
Are you a Medical Assistant (MA) with strong administrative and patient care coordination skills? Grace MindCare, a leading outpatient mental health clinic, is seeking a Patient Care Coordinator to be the vital link between patients, providers, and clinic operations. This role is essential in ensuring a seamless patient experience, from scheduling and intake to follow-up care and treatment coordination
About Us:
At Grace MindCare, we foster a welcoming environment where top-tier mental health care meets innovative treatment solutions. Join our team of committed professionals and contribute to our clinic's growth, centered on patient care and collaborative excellence.
Essential Duties and Responsibilities:
Patient Coordination & Front Desk Management:
- Greet and assist patients in-person, via phone, and through telehealth platforms.
- Schedule appointments, manage provider calendars, and coordinate follow-ups.
- Verify insurance eligibility, process payments, and assist with prior authorizations.
Clinical Support & Medical Assistance:
- Assist with patient intakes, including vital signs.
- Assist providers with treatment coordination.
Administrative & Operational Support:
- Maintain accurate patient records in EHR systems (e.g., AdvancedMD).
- Ensure compliance with HIPAA and clinic policies for patient confidentiality.
- Collaborate with the billing team to ensure smooth insurance processing.
Education and/or Work Experience Requirements:
- Although experience in a healthcare or mental health setting is valuable, we welcome individuals from all backgrounds who are passionate about making a difference. Our main goal is to find someone who truly cares about supporting our community’s mental health needs—someone who brings compassion, dedication, and a willingness to grow. If you have a heart for patient care and a commitment to learning, we encourage you to apply.
- Preferred: 1 years of experience in a healthcare or mental health setting.
- Strong proficiency in EHR systems, scheduling software, and administrative workflows.
- Excellent organizational, communication, and multitasking skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
Additional Information:
This role requires in-person attendance at our Mercer Island clinic.
Job Types: Full-time, Part-time
