What are the responsibilities and job description for the Service Department Manager position at Grace Roofing Enterprise?
Service Department Manager
Grace Roofing and Sheet Metal Enterprise is a family owned and operated company specializing in Residential and Commercial roofing. We have an immediate opening for a Service Department Manager skilled in all types of residential & commercial roofing to work collaboratively with the team.
REQUIRED EXPERIENCE:
The ideal candidate will have experience with Roofing Service & Repairs. This mandatory experience must include COMMERCIAL and RESIDENTIAL knowledge of roofing systems. Must have experience with building and maintaining relationships with builders, property managers, homeowners and building owners.
DUTIES INCLUDE:
- Supervising roofing crews.
- Delegate and direct service tasks, monitor the progress of current projects, and manage service team members to ensure the team's objectives are met.
- Perform administrative tasks, such as manage and update billing, process material orders.
- Maintain service job board and evaluate its efficiency.
- Resolve service problems and improve methods to increase productivity and customer service.
- Uphold customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Must have professional appearance and mannerisms.
- Ordering products and scheduling delivery.
- Knowledge of customer service principles and practices.
- Meet with customers about leaks and repairs.
- Inspect and document work both prior to and after repairs.
- Document work with photos.
- Enforce safety rules.
- Weekend and On-Call hours may apply.
QUALIFICATION:
- A bachelor's degree in business, administration, or related field or an equivalent amount of experience in the construction industry.
- Excellent leadership, communication, and customer service.
- OSHA 30 certification (preferred).
- Working knowledge of Windows computers.
- Must have a valid driver’s license.
- Must have 5 years of experience.
BENEFITS
- Excellent starting salary.
- Benefits: Health, Dental, Vision, Life Insurance, Uniform, Retirement Plan and Short-Term Disability.
- Paid time off after employment requirement is met.
