What are the responsibilities and job description for the ServiceNow Architect position at Grace?
Annual Wage Range : $129,600.00 - $178,200.00
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Other Compensation : Eligibility for the Short-Term Incentive program and other applicable bonuses
Benefits : U.S. Employee Benefits Summary
Final salary and compensation will be based on several factors including candidate qualifications and experience, geographical location, market, and business considerations.
Job Description
Grace is currently seeking a ServiceNow Architect to join our IT team. This position will report to the Principal Architect based at Grace headquarters in Columbia, MD. The ServiceNow Architect will be responsible for the design, implementation, and maintenance of the ServiceNow platform to support the organization's IT service management needs. This role is pivotal in enhancing our IT operations and ensuring efficient service management.
Responsibilities
- Design and architect ServiceNow solutions to meet business requirements.
- Lead the transition from the legacy ITSM platform to ServiceNow and integrate various ServiceNow modules.
- Collaborate with stakeholders to gather and analyze requirements.
- Develop and maintain technical documentation for ServiceNow configurations and customizations.
- Implement ServiceNow Governance and monitor ongoing enhancements.
- Provide technical guidance and support to the IT team and end-users.
- Define and manage ITSM processes, including Change Management, Knowledge Management, Problem Management, and Incident Management, utilizing ServiceNow.
- Ensure the stability and performance of the ServiceNow platform.
- Stay updated with the latest ServiceNow features and best practices.
- Conduct training sessions for IT staff and end-users on ServiceNow functionalities.
Required Qualifications
Preferred Qualifications
Benefits
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.
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Salary : $129,600 - $178,200