What are the responsibilities and job description for the Business Operations Manager - West Division position at Graceland Management Services, LLC?
Business Operations Manager – West Division
Full-time
Description:
Graceland Portable Buildings is seeking a strong leader and communicator to manage operations in our West Division. This role is essential in ensuring smooth dealer and customer interactions, from onboarding and training new dealers to overseeing underwriting, manufacturing, and delivery.
As the key link between regional sales managers and the regional vice president, you’ll drive operational efficiency, strengthen dealer relationships, and lead a team handling sales support, dispatch, and customer service. This position requires moderate travel to support field operations and maintain strong dealer partnerships.
Requirements:Key Responsibilities:
- Oversee dealer onboarding, training, and ongoing support.
- Manage the entire customer order process, ensuring quality and efficiency.
- Lead sales support, dispatch, and customer service teams.
- Coordinate with plant managers, drivers, and internal teams for smooth operations.
- Act as the internal liaison between sales, operations, and leadership.
- Drive process improvements and report on key performance metrics.
Qualifications:
- 2 years of leadership or management experience.
- Strong decision-making and problem-solving skills.
- Ability to manage multiple priorities and work independently.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and business operations software.
- Willingness to travel moderately within the West Division.
Join us and play a crucial role in Graceland’s continued success!
