What are the responsibilities and job description for the Dental Records Clerk (Bilingual) position at GraceMed Health Clinic, Inc.?
Bilingual Dental Records Clerk
Job Classification: Non-Exempt, Full Time
Reporting Relationship: Reports to the Dental Manager
Supervision Responsibilities: No
Essential Role: Provides critical support to staff in the dental clinic by supplying accurate and timely maintenance, retrieval, and distribution of patient health records.
Duties & Responsibilities:
- Maintains the older, paper record files and places them in alphabetical order.
- Files and retrieves older, paper charts in accordance with established filing system and predetermined priorities.
- Responsible for scanning film x-rays into electronic health record.
- Examines patient health records for completeness and ensures all required information is included; refers to supervisor for any noted deficiencies.
- Copies health records in order of receiving requests. Maintains log documenting the charge (if applicable). Dates received/sent for each request; retrieves and copies information from patient health record to answer authorized requests in support of patient care activities, patient account settlements, and third party sponsorship. Documents patient health records appropriately.
- Collaborates with dentist/pharmacies/patients to obtain new prescriptions or to refill prescriptions.
- Verifies insurance coverage for new patients (scheduled at our main clinic) 3 days prior to the patient’s appointment by calling the patient and obtaining the necessary information. Verification is obtained either by accessing information on the insurance companies website, calling insurance companies customer service line, or requesting a fax back of benefit rundown.
- Answers phone calls in a polite and professional manner. Transfers calls as necessary.
- Communicates directly with referral offices by sending Referral Slips, X-rays and other records that are required for patient to be treated.
- Updates the HER based on correspondence from referral offices.
- Maintains cleanliness and orderliness of the health records area.
- Assists in the development and documentation of protocols related to his or her job functions.
- Maintains patient confidentiality at all times.
Qualifications:
Education/Certifications/Licenses/Registrations
- High school diploma or equivalent required.
- RHIT Associates or equivalent preferred.
- Bilingual Spanish/English proficiency required
Experience
- Previous health office experience or background in general office work.
- Previous customer service experience.
Technical Skills
- Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
- Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
- Demonstrated ability to identify and solve problems.
- Excellent organization skills and commitment to accuracy
- Able to interface with computers effectively.
- Able to provide innovative input into the development of the office environments and its processes.
- Must possess high degree of organizational skills.
Behavioral
- Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
- Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
- Honest, courteous and professional at all times.
- Learns new concepts and procedures quickly.
- Understand ethics of confidentiality.
Work Schedule:
Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary.
Working Conditions:
Medical office environment. Multi-task oriented position. May require sitting for long periods of time. Bending, stooping, and lifting (up to 50lbs) may be required. Must interact with patients, the general public, other office personnel, and physicians. May involve contact with angry, upset or ill persons. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle heavy phone call load and interact with patients effectively.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).
Confidentiality: As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices' confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient's condition, a patient's finances, proprietary company information, and/or the practices' confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.
