Lead Sales Associate - FT

Lead Sales Associate

This position is an in-person position located at 104 Southeastern Parkway, Franklin, TN 37064. This position is not eligible for work from home unless otherwise noted or for emergency closures. The standard hours for this position will fall between Monday-Saturday 8am-4pm. Closing shifts may be later as needed. 

The Lead Sales Associate supports GraceWorks Ministries' goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the GraceWorks Ministries team, job performance includes demonstrating the following accountabilities: communication, teamwork, job knowledge, and leadership. 

POSITION SUMMARY 

The Lead Sales Associate is responsible for assisting the Retail Manager and Assistant Retail Manager with team leadership, overseeing all daily POS system processes, opening and closing procedures for the GraceWorks Thrift Store, and ensuring excellent customer service standards are met. 

PRIMARY DUTIES AND RESPONSIBILITIES include the following: 

 POS System 

1. Become an "expert" on the cash register, knowing how to do returns, all types of transactions, and troubleshooting if required 

1. Facilitate opening and closing cash handling procedures as they relate to opening and closing the GraceWorks  Thrift Store at the beginning and end of the workday 

1. Open store and operate cash register during store hours. 

1. Know procedures on how to process Thrift Store vouchers 

1. Balance cash register and perform closing duties, including reports, at the end of day 

Customer Service 

1. Treat all customers as an extension of the ministry going beyond good customer service to represent GraceWorks  

1. Assist Neighbors and customers purchasing items with vouchers and help them select items applicable to their vouchers 

1. Be able to share the mission of GraceWorks with any customers 

1. Problem-solve with flexibility, kindness, and common sense 

Merchandising 

1. Assist Retail Manager to ensure the GraceWorks Thrift Store is fully stocked with season-appropriate, available merchandise 

1. Maintain order and cleanliness of merchandise 

1. Create displays to showcase merchandise 

1. Assist in evaluating and implementing general pricing and sales strategies 

1. Help determine and implement sales, advertising, and marketing as requested by Retail Manager 

Store Facility 

1. Assist in maintaining the cleanliness of the store 

1. Ensure an orderly, attractive, customer-friendly environment 

1. Assist in making sure all sales and promotions are highly visible throughout the store and the rest of GraceWorks 

1. Bring any maintenance issues to the Facilities Manager's attention 

Other 

1. Be a strong team player  

1. Able to react to change productively and handle all other duties/essential tasks as assigned. 

SUPERVISORY RESPONSIBILITIES 

None 

Qualifications

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE 

High School Diploma or GED required. At least two years of related experience. 

OTHER SKILLS 

Strong interpersonal skills  

Ability to communicate effectively with a diverse range of individuals.  

Problem-solving skills  

Good judgment  

Ability to handle multiple tasks simultaneously.  

Ability to work effectively with others. 

WORK ENVIRONMENT 

The position is in a retail/warehouse setting that involves everyday risks or discomforts that require standard safety precautions. May encounter hot working conditions, based on the season.  

• Must be able to lift 20 pounds. 

• Must be able to stand for 8 hours. 

Salary : $15