What are the responsibilities and job description for the Supervisor, Customer Service position at Graco?
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.
The Supervisor, Customer Service is responsible for leading end-to-end support of customer service inquiries and resolution by identifying customer and distributor requirements, providing quality on-time processing and handling of customer orders, deliveries and inquiries, and implementing new processes and procedures to improve customer interactions.
What You Will Do at Graco
Customer Satisfaction & Inquiry Resolution
- Develop long and short-range plans, including identifying objectives, strategies and required resources to optimize total customer satisfaction.
- Leverage voice of customer survey insights and quality of service to improve customer satisfaction.
- Manage incoming customer orders and issues to achieve a high level of customer service and integrity related to quality, delivery timeliness and accuracy, and promise-date reliability.
- Provide product and application assistance support to Customer Service reps and our customers as required.
Communication & Documentation
Continuous Improvement
Team Leadership
What You Will Bring to Graco
Accelerators
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At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco's culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.
Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco's comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov / E-Verify.
The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and / or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.
74,100.00 - $129,600.00
Salary : $74,100 - $129,600
