What are the responsibilities and job description for the Technician position at GradBay?
Technician
Salary: $25 per hour base pay
Performance Incentives – Earn up to $6,400 in your first year and up to $9,100 in subsequent years through performance-based bonuses. Top performers receive additional perks, such as travel, electronics, and more.
Full Benefits Package, including health insurance, 401(k) with company match, tuition reimbursement, and paid time off.
Job Summary
We are looking for dedicated Field Technicians to deliver high-quality TV and Smart Home solutions to millions of customers. In this role, you'll play a crucial part in enhancing customer experiences by installing, troubleshooting, and educating users on our cutting-edge technology. With every home you visit, you’ll be the face of our company, ensuring seamless connectivity and customer satisfaction.
What’s In It for You?
- Career Growth – Many of our current leaders started in this role. With determination and hard work, you can move into leadership positions or transition into other departments.
- Compensation Increases – Automatic promotion to Level 1 after six months, with a $1.00 per hour pay increase. Performance-based promotions provide 5% increases at Level 2 and 10% at Levels 3 and 4.
- Comprehensive Benefits – Paid training, time off, and holidays, plus medical, dental, vision, and life insurance with a Health Savings Account (HSA).
- Workplace Variety – Enjoy the best of both worlds—working independently while collaborating with fellow technicians and engaging with loyal customers.
- Exclusive Perks – Free TV programming, plus discounts on additional services and mobile plans.
- Financial Security – 401(k) with company match and an Employee Stock Purchase Plan (ESPP).
- Continued Education – Tuition reimbursement to support career development.
- Tools Provided – Company-supplied van, tools, and uniforms for your convenience.
What You’ll Be Doing:
As a Field Technician, you'll work independently while receiving full support from your team. Your primary responsibilities include:
- Installing and servicing TV and Smart Home solutions.
- Educating customers on how to use their products and the benefits of Smart Home technology.
- Providing exceptional customer service and troubleshooting any technical issues.
- Selling additional products and services to enhance the customer experience.
- Maintaining a clean work area, professional attitude, and positive representation of the company.
Training Program:
Our training program ensures your success by covering:
- Best practices for customer satisfaction.
- Effective use of tools and modern Smart Home technology.
- Sales techniques to provide customers with the best entertainment solutions.
Required Skills & Experience:
- Customer Focus – Ability to build rapport quickly and ensure client satisfaction.
- Problem-Solving – A knack for troubleshooting technical issues.
- Physical Requirements – Comfortable working in various conditions, including heights (ladders up to 40 feet) and confined spaces. Must be able to lift 70 lbs.
- Driver’s License – Must have a valid driver's license with a clean record.
- Flexibility – Willingness to work shifts that may include evenings, weekends, and holidays.
Take the next step in your career by joining a team that values your hard work and dedication. Apply today!
Salary : $6,400 - $9,100
