What are the responsibilities and job description for the Front Office Client Services Specialist position at Grade A Catering?
Do you like to plan parties? Do you like to make sure your guests enjoy an event? This is the place for you. We need help assisting clients in the planning and production of catered events from conception through to completion. Front Office Client Services Specialist responsibilities include providing outstanding customer service and organizing memorable events that meet quality expectations.
Reports to: Event Coordinator/Owner
Responsibilities:
- Daily office administration with customers and production staff.
- Assist with delivery as needed.
- Liaise with clients to identify their needs and to ensure customer satisfaction.
- Propose ideas to improve provided services and event quality.
- Assist and design social media marketing.
- Proactively handle any arising issues and troubleshoot any emerging problems.
Qualifications:
- High School Diploma/GED.
- A minimum of 3 year experience of planning experience.
- Must be able to present references from previous clients.
Skill Requirements:
- Strong computer skills with experience in Excel and Canva preferred
- Self-starter that can also motivate others
- Problem solving skills
- Possess strong attention to detail
- Must possess critical thinking skills
- Possess strong organizational skills
- Must be able to multi task
- Advanced guest service skills and an outgoing and friendly personality an asset
- Excellent time management and communication skills.
- Sales skills and ability to build productive business relationships.
- Ability to manage multiple projects independently.
Work Requirements:
- Must be able to communicate clearly with event planners, catering staff, and management.
- Excellent verbal and written communications skills with strong English-speaking skills
- Ability to work independently as well as in a team.
- Possess clean driving record.
- Possess clean background check.
- Able to pass drug screen.
- Valid Tennessee Driver's License with a clean driving record
- Must have availability to work a changing schedule
- Dependable transportation.
- Able to take and give direction
- Maintain a punctual attendance.
- Able to reach, bend, stoop and frequently lift up to 40 pounds.
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $12 - $16