What are the responsibilities and job description for the Member Experience Intern position at GradGuard?
Member Experience Intern
About GradGuard
Higher education is often the biggest financial commitment a student will make. We help higher education institutions protect that commitment from unexpected risks when it comes to rent and tuition – because students have enough to worry about. Formed in 2009, our innovative insurance platform is in place at more than 600 institutions nationwide, serving more than 1.3 million students. Our platform eliminates millions of dollars in tuition and fee losses incurred annually due to student accidents and late student withdrawals.
Why Join Us?
GradGuard’s mission is to help students and families protect their investment in higher education and overcome financial losses that may disrupt their college experience. We’ve got processes that work, and products people want. We’ve also cultivated a company culture based on turning challenges into opportunities, doing the right thing, demanding excellence while enjoying the journey, and staying curious. Our unique workplace unites high tech, higher education, and our people around our mission. All we need is you.
Your Most Critical Outcome
As a Member Experience Intern, you’ll be the voice of GradGuard to our members and help us deliver on our promises to support students and their families through difficult moments. You must have excellent communication skills, empathy for others and a willingness to collaborate with our dedicated team.
For summer 2025 our anticipated dates are June 2 - August 29 ranging from 20-35 hours per week based in our Phoenix, AZ office.
Your Responsibilities
- Complete a paid orientation, to learn about GradGuard, insurance services, and your role on the Membership Experience Team.
- Create raving fans for GradGuard by delivering outstanding service to our members via our phone and email ticketing system.
- Be a solution finder when addressing our members' needs.
- Attend weekly department meetings to gain exposure to different skills and career paths.
- Maintain a library of knowledge to address member inquiries.
- Give direct feedback to management for trending inquiries, content, and any issues that may arise. You are the front-line and we value your insights on how to deliver the best possible experience.
- Complete special projects to learn about our business.
You Bring to the Table
- Effective communication with strong written and verbal skill sets.
- Since you’d be part of the front-line support for our members, a positive and energetic attitude is a must.
- We learn as a team and collaborate often, so you will need to be team-oriented.
- Growth mindset and attention to details.
- Ability to intern 20-35 hours per week.
Physical Demands / Working Conditions
- Typical work environment for a professional office space.
- Primarily a stationary role with occasional movement around the office.
- Constant use of a computer, keyboard, mouse, monitor, phone, and other office equipment.
Equal Opportunity Employer
GradGuard is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law (“Protected Characteristics”).
Salary : $20
