Technical Product Manager (Customer Delivery)

Technical Product Manager (Customer Delivery)

Location: Seattle, WA

Company: Gradial

Company Overview:

At Gradial, we’re redefining how marketing and digital teams execute their ideas. Our AI-driven technology enables enterprises to seamlessly modify and enhance their experiences—whether through large-scale redesigns, automated optimizations, or real-time updates.

We believe software should adapt to users, not the other way around. By combining advanced AI model orchestration, learning systems, and end-user programmable software, Gradial empowers teams to implement changes with precision, speed, and flexibility.

Backed by top-tier investors and driven by a culture of extreme ownership and first-principles problem-solving, our team is building a new paradigm for enterprise content management. If you’re excited about pushing the boundaries of AI-driven automation and working on technology that makes creativity more actionable, Gradial is where you belong.

Position Overview

Gradial is seeking an experienced and customer-focused technical product manager to lead delivery and relationship management for our AI agent. This role is ideal for someone with a blend of technology expertise and a services-oriented mindset, who thrives in driving client success through tailored solutions.

As the primary point of contact for multiple accounts, you will be responsible for ensuring clients achieve maximum value from Gradial’s Marketing AI solutions. You’ll collaborate with clients to understand their business needs, manage solution delivery, and provide strategic guidance to help them fully leverage the platform. Your ability to communicate technical concepts between our customers and with the internal engineering team, align stakeholders. You will serve as the primary bridge between Gradial and our customers, playing a key role in ensuring we deliver an incredible product experience while also prioritizing customer delight. Your work will directly shape how clients perceive and benefit from Gradial’s AI solutions, making you a pivotal force in driving adoption, satisfaction, and long-term success.

Key Responsibilities:

• Build and maintain strong relationships with clients, acting as their trusted advisor and advocate.
• Oversee the onboarding, implementation, and adoption of Gradial’s AI technology across client organizations.
• Collaborate with technical teams to customize solutions that meet client objectives.
• Monitor client success metrics, deliver insights, and drive continuous improvement.
• Develop and execute strategies to expand client engagement and satisfaction.

Requirements:

• 5 years of experience in customer-facing product maangement, management consulting at a marketing-driven agency, or technical delivery in a marketing technology organization.
• Familiarity with AI, SaaS platforms, or advanced technology products.
• Experience working with Content Management Systems (CMS) and Marketing Operations tools such as Adobe Experience Manager (AEM) and Adobe Workfront.
• Exceptional problem-solving and project management skills.
• Excellent communication skills with the ability to convey complex technical concepts.
• A passion for learning and driving value for clients in a fast-paced environment.

Benefits:

·      Competitive salary and equity options that reflect your skills and contributions.

·      Comprehensive health, dental, and vision insurance.

·      Flexible work arrangements and a commitment to work-life balance.

·      Opportunities for career growth, professional development, and to influence the direction of a groundbreaking company.

·      A no-nonsense work environment where you can take extreme ownership of your work and see the direct impact of your contributions.

Gradial Culture and Mission: At Gradial, we are committed to ensuring our customers wield their creativity like magic. We’re a small team based in Seattle, building a new kind of software that harnesses schematic programming of generative AI models. Our vision is to enable teams to transform their ideas into reality at unprecedented speeds, with AI Agents. Joining Gradial means being part of a revolution in content management and digital experience creation.

If you think this is interesting and would love to be at the forefront of true agentic application at enterprise scale, we'd encourage you to apply. We look forward to meeting you!!