What are the responsibilities and job description for the Service Desk Specialist position at Gradient Inc?
Job Description
Job Description
Salary : $55,000-$65,000
ABOUT THE ROLE
Working at Gradient means that you are passionate about making our streets safer for everyone out there. We believe that all employees play an important part fulfilling this mission. We are expanding our dedicated team and are currently looking for a Service Desk Specialist to join Gradient.
Here is what a day as a Service Desk Specialist might look like :
You are in a unique position to safeguard our company and partners through monitoring, analyzing, and helping to solve network and infrastructure issues each day. Your role ensures the Gradient team has the tools and knowledge they need to do their jobs successfully.
You might support teammates with the set-up and implementation of new devices or supporting their transition to new technology; you could find yourself problem solving a technical situation with one of our clients; or you might be managing a security breach within the companys network. The variety of work that your role offers energizes you and keeps you nimble when it comes to an ever-evolving environment and team.
Communicating with a diverse set of individuals and roles is no problem for you. You understand each person might require a different level of support and you welcome the nuance each interaction brings. You are attentive to the needs and requests of your teammates and clients making sure to close cases in a timely manner and escalate those that might require broader IT team support.
You will thrive in this role if you love new challenges and are driven to continuously learn about and contribute to our ongoing business needs. To help you get a sense of who we are looking for, look at the questions below :
- Do others describe you as a dependable self-starter with strong follow through?
- Do you enjoy problem solving within complex systems?
- Are you a person others tend to turn to for support?
- Do you like to jump in and help when you see a need?
- Are you able to communicate with a variety of audiences?
- Do you look at change and ambiguity as a healthy challenge?
If you answered yes to all these questions and can picture yourself happy and successful in this role, we would love to learn more about you and see if Gradient could be a place for you.
Responsibilities
Qualifications
At Gradient, we weigh a persons values with their direct experience and track record of success equally. That said, our ideal candidate will have the following background.
Candidates must also successfully complete a background check and drug test, which includes cannabis, to ensure our organization remains drug-free and in compliance with federal guidelines.
ABOUT GRADIENT
Family owned and operated since 1996, Gradient began with a simple idea : transportation runs better and safer with compliance at the core. Today, Gradient continues doing our part to deliver people, goods, and materials to their destinations safely by helping businesses and operators navigate compliance.
Our transportation compliance services are designed to safeguard businesses : shielding them from risk today, while positioning them for growth tomorrow. We partner with organizations across the full spectrum of transportation modes including motor carriers, federally-funded transportation, hazardous material pipelines, and seaworthy vessels. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships.
Our values are our decision-making criteria. They are :
We are passionate about living our mission and values every day and are searching for a team member who feels the same way.
Compensation & Benefits
This is a full-time salaried position. The salary range for this position is $55,000-$65,000.
Our benefit package includes :
Please also consider checking out these websites for more information :
Apply
Are you excited to be part of a growing team in a resilient industry? To apply, please submit a resume and answers to the following short answer questions. Were excited to hear from you!
Salary : $55,000 - $65,000
