What are the responsibilities and job description for the Guest Services Manager position at Graduate Hotels?
Company Description
Graduate Hotels, inspired by university traditions, local charm, and pop culture nostalgia, offers spirited stays in over 30 college towns across the U.S. and U.K. The hotels are always original and never boring, providing a unique experience for guests.
Role Description
This is a full-time on-site Guest Services Manager role located in East Lansing, MI at Graduate Hotels. The Guest Services Manager will be responsible for supervising front desk staff, ensuring customer satisfaction, providing exceptional customer service, managing communication with guests, and handling receptionist duties.
Qualifications
- Supervisory Skills
- Customer Satisfaction and Customer Service skills
- Effective Communication skills
- Experience with Receptionist Duties
- Excellent interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of hospitality industry practices
- Previous experience in a similar role
