What are the responsibilities and job description for the Associate, Client Support position at Graebel Companies Inc.?
This role can be based anywhere in Ontario, Canada.
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.
We are looking for a Client Support Associate that will provide ticket query support to our client. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations
PRINCIPAL / ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Answers general queries from internal clients, including monitoring inquiries
- Data Entry, gathering of required details, and process management based on SOP
- Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification
- Update designated points of contact (POC) with information to ensure accuracy.
- Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
- Perform any other related duties as required or assigned
Required Skills
Required Experience
As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market / geographic location and range from $44,000 to $55,000 CAD.
Graebel Companies, Inc. is an EEO / AA Employer M / F / Disabled / Vet
Salary : $44,000 - $55,000
