What are the responsibilities and job description for the Service Writer position at Graf's Automotive?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our automotive service team. The ideal candidate will possess a strong mechanical background and exceptional customer service skills, enabling them to effectively communicate with clients regarding their vehicle needs. As a Service Writer, you will play a crucial role in ensuring customer satisfaction by providing accurate information about services, repairs, and maintenance.
Duties
- Greet customers and assess their vehicle service needs through effective communication.
- Document customer requests and relay information to service technicians for accurate repairs.
- Utilize mechanical knowledge to explain technical issues and recommended services to customers.
- Manage service writing tasks, including creating work orders and tracking service progress.
- Upsell additional services based on customer needs and vehicle condition.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
- Maintain a clean and organized workspace while ensuring all customer interactions are professional and courteous.
- Assist in tire service operations, including alignment and balancing as necessary.
Qualifications
- Strong mechanical knowledge with experience in auto service management preferred.
- Previous experience as a Service Writer or in a similar role is highly desirable.
- Familiarity with tire services, including installation, alignment, and balancing.
- Excellent customer service skills with the ability to build rapport with clients.
- Effective communication skills for transmitting technical information clearly to customers.
- Ability to work collaboratively within a team environment while managing multiple tasks efficiently.
- Detail-oriented with strong organizational skills to maintain accurate records of services rendered.
Join our team today and contribute to providing exceptional automotive services while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Employee assistance program
Shift:
- 8 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $60,000