What are the responsibilities and job description for the Applications Engineer position at Graftek Imaging, Inc.?
Job Description
Join the forefront of innovation with Graftek Imaging, a leading computer vision company dedicated to delivering cutting-edge solutions for a variety of industries. We are seeking a dynamic and detail-oriented individual to join our team as an Applications Engineer. This is a fantastic opportunity to contribute to exciting projects in a fast-paced and collaborative environment.
Responsibilities :
- Participate in the selection process for computer vision components for Graftek customers. Use sample parts to determine optimal solution and create technical proposals.
- Execute comprehensive pre-release functional testing for all Graftek systems prior to release, ensuring the highest quality standards.
- Resolve issues for Graftek customers by troubleshooting and executing corrective steps.
- Deliver on-site or online technical training to end-users, ensuring they are proficient in utilizing Graftek solutions.
- Provide prompt responses to incoming issues, collecting relevant information to diagnose and troubleshoot reported problems effectively.
- Ensure customer support requests are meticulously documented, tracked, and resolved promptly to maintain high satisfaction levels; escalate urgent issues as needed.
- Create clear and concise user-facing documentation for all Graftek systems, empowering customers to maximize the benefits of our products.
Requirements
Required Qualifications :
Preferred Qualifications :
Benefits
Graftek Imaging offers an array of benefits including 401K, PTO, health insurance, dental insurance, vision insurance, long term disability, and short term disability.
