Legal Intake Specialist

Are you passionate about helping people and enjoy engaging in meaningful conversations? Do you have a talent for building strong connections and guiding individuals through important decisions? Are you a talented multitasker who enjoys interacting with people?

As Maryland’s leading bankruptcy law firm, we are committed to offering compassionate and top-quality legal support to our clients in their time of need. We’re seeking a positive and professional Intake Specialist to join our Towson office, assisting potenital clients. In this role, you will be the first point of contact for inquiries to our firm through incoming phone calls and emails. You will also be responsible for making outgoing calls, scheduling meetings, and handling payments.

Responsibilities

• Engage with both inbound and outbound callers to establish rapport and assess their legal needs.
• Schedule client appointments with advisors, ensuring that all necessary information is communicated and clients are well-prepared for their consultations.
• Provide clear, compassionate, and professional support to clients through phone, email, and text communication.
• Ensure clients feel listened to, valued, and supported during their initial interaction with our firm.
• Collaborate closely with team members to guarantee a smooth transition from initial contact to advisor consultations.
• Accurately maintain records of all client communications and appointment details in our system.

Qualifications

• A deep sense of compassion and a desire for helping individuals navigate difficult situations.
• Excellent customer service skills, with a focus on delivering compassionate and supportive assistance.
• Exceptional communication skills with the ability to quickly establish rapport and trust.
• Outstanding verbal and written communication abilities.
• Proficiency in handling communications across various channels (phone, email, text).
• Self-starter - able to manage time to complete all assigned tasks with minimal guidance or supervision.
• Strong organizational skills.
• Keen attention to detail.
• Proficient with computers. Must know Microsoft Office Suite, basic computer skills and be able to learn new software.
• A team-oriented, collaborative approach with a strong client-centered focus.
• Previous experience in reception, call center environments, customer service, or appointment scheduling is a plus.

Here's who we are:

We are a small, family-oriented law firm. Our law practice is focused on helping families protect their assets. We help eliminate debt through bankruptcy and debt settlement. We help preserve wealth through wills, trusts, and estate planning. Our goal is to bring big law firm experience to everyday families.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $15 - $18