What are the responsibilities and job description for the Customer relationship position at Grafton Recruitment?
Job Description
Customer Relationship Manager
Nottingham
Salary : £35k - £40k
Grafton Recruitment are delighted to be working with a leading ecommerce business, based in Nottingham area, who are looking for a Customer Relationship Manager to join their team.
As the CRM you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty.
You will utilise Klaviyo to manage email marketing campaigns, analyse customer data and optimise communication across all touch points.
Your goal is to create a personalised and seamless experience for our customers that enhances their connection with the brand.
THE ROLE :
Some of your responsibilities as a Customer Relationship Manager :
- Develop and implement CRM strategies to increase customer retention, loyalty and lifetime value.
- Utilise Klaviyo to design and execute email marketing campaigns that align with our brand, voice and business goals.
- Segment the customer base to deliver personalised and targeted communication.
- Analyse customer data to identify trends, behaviours, and oppo...
Last updated : 2024-11-22
Salary : $35,000 - $40,000