Patient Care Coordinator

SPECIFIC DUTIES AND RESPONSIBILITIES

• Works closely with the medical administrative assistant to coordinate client appointments with health care providers via the IMD process (both internal and external providers). Ensures all necessary documentation, lab/test results, vital signs, height, weight, and paperwork are fully and accurately completed.

• Maintains the IMD provider contractor list and collaborates with the contracts department when additional providers are needed.

• Tracks medical and dental care, scheduling all necessary follow-up.

• Ensures client compliance with licensing regulations, including annual physicals, dental exams, and immunization updates.

• Provides medical insights during Multidisciplinary Team (MDT) meetings, reviews information, updates ECR, and adjusts treatment plans accordingly.

• Serves as a liaison between nursing and residential care departments, ensuring clear communication of patient safety precautions, physician orders, and medical care needs.

• Prepares client discharge materials, including medications, prescriptions, history, and ongoing care requirements.

• Participates in facility-wide meetings and committees as needed.

• Communicates with parents or legal guardians regarding client medical issues, treatment updates, and health conditions.

Direct Client Care Responsibilities

• Administers medications to clients, obtains prescriptions from a pharmacist, monitors medication changes, and assesses patient reactions.

• Conducts sick call assessments for clients as needed.

• Provides nursing care by observing and documenting client health concerns and treatments.

• Conducts hepatitis vaccines and TB testing for Grafton staff.

• Prints and reviews lab results, ensuring urgent results are forwarded to the appropriate providers.

ADDITIONAL JOB FUNCTIONS

• Serves as Nurse in Charge when the Nurse Manager is on PTO or vacation.

• Prepares and completes various health service forms, such as medication consent forms and appointment sheets.

• Functions as a Medication Aide Trainer.

• Manages prescription refills and controlled medication counts to ensure sufficient medication inventory.

• Completes prior authorizations for medications, including private insurances, MCOs, and Medicaid.

• Maintains Durable Medical Equipment (DME) orders and authorizations.

• Performs other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

• Graduation from an accredited nursing program with 1-2 years of nursing experience, or an equivalent combination of training and experience providing required skills and knowledge.

• Must have a valid state RN license.

SPECIAL REQUIREMENTS

• RN Licensure in the state of practice.

• Valid driver’s license with an acceptable driving record.

COVID-19 VACCINATION REQUIREMENT
The Center for Medicaid and Medicare Services (CMS) mandates COVID-19 vaccinations for staff of CMS-regulated Medicare and Medicaid-certified providers. Exemptions apply only for legal, medical, or religious reasons. Proof of vaccination or an exemption request must be submitted before the start date.

REQUIRED TRAINING AT GRAFTON
Employees must complete all required training as specified in Grafton’s "New Employee Initial Training" and "Company Level Planned Training Calendar" available on GraftoNet.

MINIMUM QUALIFICATIONS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements

• Must be able to operate office equipment including computers, copiers, and fax machines.

• Must be able to lift up to 20 pounds occasionally and exert minimal force frequently.

• Occasionally may require exerting force to assist clients in nursing care or treatments.

Cognitive & Communication Skills

• Requires ability to compare, judge, and analyze medical data.

• Must be able to read, interpret, and document client records, medication instructions, lab reports, and procedural manuals.

• Strong verbal and written communication skills required.

• Must be able to perform basic mathematical calculations related to medication dosages and patient care.

Motor & Sensory Skills

• Requires manual dexterity to operate medical equipment and administer treatments.

• Must be able to differentiate colors for identifying medications and medical readings.

• Ability to talk and hear effectively, including telephone communication.

PERFORMANCE INDICATORS

Knowledge of Job

• Extensive knowledge of nursing principles, medication administration, and health care practices.

• Ability to identify and respond to medical concerns, track treatment plans, and maintain accurate nursing documentation.

• Skilled in collaborating with multidisciplinary teams and advocating for patient care.

Quality & Quantity of Work

• Maintains high accuracy and efficiency in performing job responsibilities.

• Completes tasks on or before deadlines while adhering to policies and procedures.

Dependability & Initiative

• Demonstrates responsibility in meeting work commitments and responding to urgent medical needs.

• Takes proactive steps to resolve issues and improve patient care processes.

Interpersonal & Teamwork Skills

• Works effectively with staff, supervisors, and external providers.

• Maintains a positive and professional demeanor when interacting with patients and families.

Safety & Housekeeping

• • Complies with all safety and infection control policies.

  • Ensures a clean and organized work environment.