Demo

Internal IT Technician

Graham Allen Partners Career Center
South Bend, IN Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 5/12/2025

Position Overview

As an Internal IT Technician, you will act as lead engineer for Aunalytics as a managed customer to design, implement, troubleshoot, and maintain the critical IT infrastructure that Aunalytics as a business relies on.  You will work directly with our end users to manage the Aunalytics’ IT environment. You will identify, research, respond to, and resolve complex technical problems; serving as the support for Aunalytics team members who contact the Service Desk with technical questions, concerns, and requests.  

Essential Duties & Responsibilities:

  • Provide Internal AU Support:
  • Deliver first class technical support for a diverse range of systems and configurations, understanding the unique IT environment of Aunalytics and following established service desk practices
  • Work closely with end users to identify their needs and ensure client satisfaction
  • Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
  • Implement, maintain, and support networks, including switches, routers, firewalls, and other network devices
  • Respond to and troubleshoot network outages, anomalies, issues, and challenges as they arise
  • Document, track, and monitor problems to ensure a timely resolution
  • Travel to other Aunalytics locations as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  • Provide on-call support as needed (including after hours on a rotational basis)
  • Serve as a mentor and trainer to other members of the team
  • Conduct or assist with internal projects for internal systems – servers, software, workstations, network gear, video surveillance, and others
  • Conduct internal task force meetings regarding Internal IT and related systems
  • Manage Incidents:
    • Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.
    • Analyze system logs and identifying potential issues with computer systems
  • Conduct Proactive Maintenance:
  • Monitor Aunalytics systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.
  • Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring 
  • Participate in after-hours maintenance windows
  • Maintain Communication and Documentation:
  • Serve as the bridge between end users and our other technical teams, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.
  • Assist in developing technical standards and workflows
  • Train end-users and prepare training materials on hardware and software use
  • Provide guidance and training on new systems, software, and best practices for IT usage
  • Uphold Service Level Agreements (SLAs):
    • Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of stakeholder satisfaction
  • Other duties as assigned 

Required Skills:

  • 3-5 years of experience working with servers, networks, desktops, laptops, and troubleshooting networked environments 
  • Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred
  • Strong background in Microsoft Office 365 
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity 
  • Experience working with Citrix and Remote Desktop Services
  • Experience with remote access, UPS's, print servers and printer maintenance and repair 
  • Experience AutoTask a plus
  • Experience supporting Mac’s preferred
  • Experience with InTune preferred
  • Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
  • Excellent interpersonal, written, and verbal communication skills required
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines 
  • Share our values:  growth, relationships, integrity, and true grit 

 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Internal IT Technician?

Sign up to receive alerts about other jobs on the Internal IT Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$79,786 - $100,362
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Graham Allen Partners Career Center

Graham Allen Partners Career Center
Hired Organization Address South Bend, IN Full Time
Position Overview Our Network Operation Center (NOC) team serves as the first line of defense against network disruption...
Graham Allen Partners Career Center
Hired Organization Address South Bend, IN Intern
Position Overview Are you a creative wordsmith with a passion for technology and a knack for engaging diverse audiences?...

Not the job you're looking for? Here are some other Internal IT Technician jobs in the South Bend, IN area that may be a better fit.

Internal IT Technician

Aunalytics, South Bend, IN

IT Technician

Full Moon Advertising, Niles, MI

AI Assistant is available now!

Feel free to start your new journey!