What are the responsibilities and job description for the Managed Services Field Technician position at Graham Allen Partners?
Position Overview
As a Managed Service Field Technician, you will be working to image, setup, and deploy PCs for our client partners. You will be responsible for providing much of the on-site technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. NOTE - this role is an in-person role, five days per week plus occasional after hours and weekend responsibilities.
Essential Duties & Responsibilities :
Provide Multi-Client Support :
- Interact and listen to clients with kindness and patience
- Deliver technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
- Troubleshoot and support : Microsoft Windows Desktop & Server, Microsoft Office, Networking, firewalls, Active Directory, DNS, DHCP, Group Policies
- Execute on-site installations of hardware, software, and network systems
- Troubleshoot hardware and software issues remotely or on-site to ensure minimal downtime for clients
- Travel to remote sites as needed to provide excellent support solutions to business needs (including after hours or as needed)
Manage Incidents and Requests :
Maintain Communication and Documentation :
Uphold Service Level Agreements (SLAs) :
Physical Requirements :
Required Skills :
What's in it for You?
Skills & Requirements Qualifications
At Aunalytics, we strive to be the technology infrastructure and primary advisors powering analytics and IT innovation for legacy businesses. We provide a spectrum of services from cloud infrastructure and IT services to advanced analytics and AI, all designed to empower businesses to harness the potential of technology and data. We provide the tools to not only help them survive, but to thrive in the data-driven future, enabling businesses to pioneer innovation while retaining their essence. We also understand that legacy businesses don't just need technology tools; they require the guidance and expertise to navigate the complexities of adopting innovation. That's why our meticulously crafted analytics and IT services go beyond software and hardware. We seamlessly integrate technology with strategic analysis, counsel, and hands-on management rooted in years of experience. Each business is unique, and our approach reflects that, ensuring a holistic solution that empowers legacy organizations to embrace innovation with confidence.