What are the responsibilities and job description for the Hospice Branch Administrator position at Graham Healthcare Group?
Graham Healthcare Group is seeking a Hospice Branch Administrator who plays a vital role in supporting branch operations by managing scheduling and communication tasks, serving as the primary contact for incoming calls, and assisting patients, families, facility partners, and staff with scheduling inquiries. Responsibilities include coordinating respite referral documentation, preparing and distributing meeting materials, and ensuring effective communication within the Hospice department while collaborating with the Hospice Scheduling Specialist.
Hospice Branch Administrator Responsibilities :
Incoming Call Management
Act as the primary contact for branch-specific calls, addressing inquiries and resolving scheduling needs
Support seamless coordination within the branch and with Hospice Scheduling Specialists
Collaboration and Communication
Work with branch staff to ensure operational flow and support patient care coordination
Care Coordination
Collect and send necessary documentation to process same-day or next-day respite and travel transfers, ensuring clarity and accuracy for seamless referrals
In instances where BI automation encounters issues, manually fax scheduling documents approved by the direct leader
Office Management and Administrative Support
Order and manage office supplies, ensuring all approved materials are readily available for Hospice branch operations
Maintain the mail process within the Hospice department, ensuring timely distribution and processing of all correspondence
Inform Facility Management of any broken office equipment in the Hospice Department
Meeting Coordination and Documentation
Support the preparation of branch meetings by printing and organizing documents, while also remaining available for phone duties
Responsible for updating and preparing the end-of-day report according to the company-approved template, ensuring essential field and triage information is communicated to the after-hours and weekend teams
Hospice Branch Administrator Qualifications :
High school diploma or GED equivalent; further education or certification in healthcare administration preferred
Proven experience in administrative roles within healthcare, particularly in hospice or similar settings
Strong organizational skills with the ability to manage multiple tasks and responsibilities simultaneously
Proficient in Microsoft Office applications and capable of adapting to new software platforms
Excellent communication skills and the ability to work collaboratively with a diverse team
Committed to maintaining confidentiality and professionalism in handling sensitive information
Join Graham Healthcare Group and enjoy the following benefits
Health and Welfare Benefits
Various medical,
dental, and vision insurance options for you and your family to choose from.
Supplemental Benefits : Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
Generous PTO Packages
15 days PTO that grows with your tenure, 6 paid holidays, 1 personal day.
Retirement
Save for your future with our company offered 401k plan and pension.
Company-Paid Education Programs
Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status.
NOTICE : Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR244680
