What are the responsibilities and job description for the Hospice Triage Supervisor position at Graham Healthcare Group?
SummaryOrganize and direct hospice care. Is experienced in nursing, with emphasis on community health education / experience. Build from the resources of the community to plan and direct services to meet the needs of individual and families within their homes and communities.Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned as necessary.
- Assume responsibility for notifying Clinical Supervisor or follow up needed in a timely manner during business hours
- Responsible for all triage calls during the assigned business hours
- Responsible for reporting all information to team at end of shift, as well as sync back electronic documents in a timely fashion
- Stay up to date with current memos and updates to system, read emails, and communicate with team
- Participate in the interviewing process when hiring new After-Hours employees
- Collaborate with the Clinical Supervisor when new After-Hours employees are hired to formulate training schedules to include peer review of facility charts and hospice documentation at 30, 60, and 90 days
- Work across the interdisciplinary teams to integrate new staff into your own caseload, ensuring effective transitions of patients, facilities, and referral sources
- Train professional staff and After-Hours staff on how we work as part of the interdisciplinary team
- Work on an ongoing peer review process
- Mentor After-Hours staff who may be struggling with patients, facilities, or a family
- Be a voice for the department when changes are being considered
- Advocate for all after-hours staff members
- Be a resource to staff when questions come up to various work issues
- Collaborate with Clinical Supervisor r / t clinical meetings
- Develop, implement, and evaluate orientation
- Provide supervision and direction for field staff and act as liaison between field and office staff
- Evaluate and address customer concerns, including documentation and resolution
- Communicate with marketing personnel regarding customer issues that arise and may affect referral source relationships
- Follow up as needed and appropriately with management staff pertaining to any concerns regarding patient care
- Communicate with clinicians and physicians when adult protective services referral required
- Participate in staff meetings, may prepare agendas and in-services
- Distribute monthly staff meeting information to staff not attending
- Perform annual performance evaluations on field staff
- Supervise assigned field staff
- Maintain Medicare guidelines regarding consents, ABN, non-provider coverage forms
- Perform field visits as needed
- Participate in ongoing education
- Comply with Company's Core Values and Core Competencies
- Perform other duties as assigned by supervisorQualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate degree from an accredited School of Nursing
- A minimum of two (2) years of experience working as a Registered Nurse including Hospice experience
- Proficiency in HCHB, HBSS, and Outlook
- Hospice experience
- Ability to use good and sound clinical judgment
- Ability to document accurately and appropriately
- Must hold, in good standing, a license as a Registered Nurse
- CPR certification
- Empathetic, non-judgmental, tactful, responsible, and organized
- Understand the team approach and be a supportive team memberCertificates, Licenses, RegistrationsMust have and maintain in good standing professional license, certificate, or registration, as applicable.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.The employee frequently lifts and / or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee will be required to drive daily for meetings and / or visits to residential homes. Employee will work in varied residential environments based on assigned case load. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.CommentsThis description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.NOTICE : Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.By supplying your phone number, you agree to receive communication via phone or text.By submitting your application, you are confirming that you are legally authorized to work in the United States.JR# JR245168
