What are the responsibilities and job description for the General Manager position at Graham Hotel Systems?
Responsibilities will include:
-Oversee all aspects of hotel operations, ensuring exceptional guest experiences and high levels of customer satisfaction.
- Develop and implement strategies to maximize revenue and profitability through effective revenue management techniques.
- Manage and coordinate hotel staff, including hiring, training, scheduling, and performance evaluations.
- Ensure compliance with all hotel policies, procedures, and standards to maintain a safe and secure environment for guests and employees.
- Maintain strong relationships with vendors, suppliers, and contractors to ensure quality service delivery.
- Monitor guest feedback and reviews to identify areas for improvement and implement necessary changes.
- Collaborate with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless operations.
- Handle guest complaints and resolve issues in a timely and satisfactory manner.
- Stay up-to-date with industry trends, market conditions, and competitor activities to make informed decisions.- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both verbal and written.
- Exceptional customer service skills with a focus on exceeding guest expectations.
- Proficient in revenue management techniques to optimize hotel revenue.
- Multilingual abilities are a plus for effective communication with international guests.
- Knowledge of human resources practices for recruitment, training, and employee development.
- Strong problem-solving skills with the ability to make quick decisions under pressure.
- Familiarity with hotel management software systems for reservations, inventory control, and reporting.We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals in providing exceptional hospitality services. Apply now!
