Jewelry Sales Professional

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Join Our Team at Graham Jewelers!

Now Hiring for both Wayzata and White Bear Lake.

About Us: Graham Jewelers, a beloved family-owned business, has been a cornerstone of the Wayzata community for over half a century. Originally established as Miller’s Jewelry in 1951, we rebranded to Graham Jewelers in 2003. Our team is dedicated to providing an exceptional customer experience in a warm and welcoming environment.

We are a full-service jewelry store offering everything from engagement rings and appraisals to estate jewelry sales and repairs. Our custom jewelry combines state-of-the-art technology with traditional craftsmanship. We are passionate about every aspect of the jewelry business and strive to be our customers’ jeweler for life.

Position: Sales Associate

Job Summary: We are seeking an enthusiastic and customer-focused Sales Associate to join our team. This role is essential to delivering the exceptional service our customers expect. As a Sales Associate, you will drive store sales and metrics through excellent customer service, product knowledge, and effective merchandising.

Reports to: Sales Manager

Schedule:

• Closed Sundays & Mondays!
• Store hours: Monday to Saturday, 10:00 AM – 6:00 PM

Sales and Goal Achievement:

• Achieve monthly sales goals and other Key Performance Indicators (KPIs) as determined by Graham Jewelers.
• Assist the sales team in obtaining objectives as defined by Graham Jewelers.
• Engage in special event preparation and other promotional activities.
• Build relationships with customers and actively inspire return visits to the store.

Training:

• Complete training as required by Graham Jewelers.
• Attend sales meetings and other events as required.

Customer Service:

• Communicate professionally and effectively with a diverse clientele and team members (in person, via text, email, or phone).
• Deliver exceptional customer service, including successful execution of Eight Step Selling Behaviors, timely follow-up with customers, effective and quick resolution of customer concerns, and thorough documentation.

Operations:

• Perform daily opening and closing procedures and jewelry inventory procedures as defined in the Employee Manual and Procedural Manual.
• Adhere to all security policies and procedures and standard operating procedures.
• Efficiently and effectively operate Point of Sale equipment and other industry-specific tools.
• Assist in maintaining an organized, clean, and neat store environment.

Competencies:

Professionalism:

• Approach others in a tactful manner.
• React well under pressure.
• Treat others with respect and consideration regardless of their status or position.
• Accept responsibility for own actions.
• Follow through on commitments.

Communication:

• Maintain appropriate, proactive, timely, and consistent communication and correspondence with store leadership and customers regarding purchases, sales and repairs, quotes, events, and follow-ups.
• Enthusiastically support coworkers and actively participate in meetings.

Customer Service Orientation:

• Provide the ultimate in-store experience through understanding and use of best practices.

Why Join Us?

• Be part of a family-owned business with a rich history and a commitment to excellence.
• Work in a beautiful, welcoming environment with a passionate team.
• Enjoy opportunities for professional growth and development.
• Competitive salary and benefits package.

If you are passionate about the jewelry industry and have a knack for customer service, we would love to hear from you!

Apply Today!