Computer Support Specialist

WDIV Local 4, the NBC affiliate television station in Detroit, is seeking a full-time Information Technology (IT) Specialist to join our Engineering Department. As part of Graham Media Group, WDIV is dedicated to upholding the core values of integrity, teamwork, innovation, and passion in everything we do. WDIV is proud to be the most-watched newscast in the Detroit market at 4PM, 5PM, 6PM, and 11PM (DMA #15).

Our website, ClickOnDetroit.com, is the top source for news and weather in metro Detroit. With a long-standing commitment to excellence. Join us in a collaborative environment where your contributions will support our mission to deliver outstanding, innovative content to our community.

The I.T. Technician will be responsible for supporting and maintaining the IT environment for WDIV – Detroit. The IT environment contains a blend of Windows and Linux servers, Cisco switches and routers, Active Directory, MS DNS, VM Ware, VDI, Cloud Computing, MS Exchange and more. The ideal candidate will provide technical assistance and support to employees, ensuring that computer systems, hardware, and software operate efficiently and effectively. This role involves troubleshooting, resolving technical issues, and maintaining a high level of customer satisfaction.

Experience

Troubleshoot and resolve technical issues related to computer systems, software applications, and network connectivity.
Provide technical support via phone, email, or in-person to employees experiencing technical difficulties.
Perform routine maintenance tasks such as software updates, virus scans, and backups.
Maintain accurate records of technical issues, solutions, and system configurations.
Offer training and guidance to employees on new software applications and technologies.
Collaborate with IT team members to resolve complex technical issues and implement new technologies.
Conduct quality checks to ensure high standards of issue resolution and customer satisfaction.
Stay updated with the latest technologies and trends in IT to improve support services.

Desired Qualifications:

Associate’s or Bachelor’s degree in computer science, Information Technology, or a related field preferred.
Minimum of 2 years of work experience in a similar role, providing technical support in a fast-paced environment.
Must be familiar with technologies including but not limited to: Windows/Linux servers, Cisco switches/routers, Active Directory, DNS, VM Ware, VDI, Cloud Computing, network architecture, streaming technologies, video file compression & Windows/Mac OSX desktop support.
Strong knowledge of operating systems (Windows, macOS, Linux).
Proficiency in troubleshooting hardware and software issues.
Familiarity with network protocols and configurations.
Solid understanding of the TCP/IP protocol stack with knowledge of network switching and routing concepts.
Understanding of network security appliances such as Palo Alto firewalls & Qualys.
Experience with VoIP and other remote work technologies.
Outstanding troubleshooting abilities with attention to detail.
Strong communication skills.
Ability to work as part of a team under the supervision of the IT Manager.
Provide excellent customer service and complete assigned projects on time and within specifications.
Participate as part of a team that provides 24x7, 365 days per year on-call support for equipment failures or disasters.

Preferred Qualifications:

Experience working in a broadcast facility.
Familiarity with NRCS (Newsroom Computer System), MAM (Media Asset Management), DAM (Digital Asset Management), and OTT (Over-the-top) technologies.

Location: 550 W Lafayette Blvd, Detroit, MI 48226

Contact Details: Please submit your updated resume and application to:

Paul Roy at PRoy@wdiv.com.

Additional Information:

Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.

No Phone Calls Please

WDIV is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, WDIV will comply with applicable state and local laws prohibiting employment discrimination.