Patient Registration Clerk

Description

ORGANIZATIONAL DESCRIPTION

The Registration Clerk is responsible for scheduling and pre-registering patients as orders are received from requesting providers, preparing their admission forms, verifying and authorizing insurance, and performing cashiering transactions to collect accounts, as well as other related duties. The Registration Clerk will also assist with any other tasks requested in the admitting and therapies offices.

INTERACTION

Primarily Interacts with: administration, physicians, employees, patients, visitors, vendors and volunteers.

PRIMARY FUNCTIONS

• Obtains updated demographic and financial information from each patient and enters it into the computer accurately. Preparing the patients paperwork for each department.
• Provides excellent customer service to patients, physician staff, and/or other department staff.
• Verifies insurance and obtains authorizations for services performed prior to services being rendered.
• Schedule and Pre-register patients as orders are received.
• Maintains department records, reports, and files as required.
• Explains financial requirements to the patient or responsible party and collects deposits and/or deductibles as required.
• Communicate effectively and efficiently with the therapists and requesting providers to ensure the patients are seen promptly.
• Answers and transfers phone calls appropriately. 
• Provides exemplary customer service.
• Maintains confidentiality and compliance with HIPAA.
• Cooperates with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Cordially demonstrates timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solves practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written and oral form.
• Attends meetings as required.
• Performs other duties as requested or assigned.

ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment. 

Requirements

EDUCATION/EXPERIENCE/SKILLS/ABILITIES

Education:

• High School Diploma or equivalent.

Experience:

• One year customer service experience required.
• Medical office or healthcare experience preferred.

Personal Job-Related Skills / Abilities:

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision and dexterity to perform duties safely.

Physical and Mental Requirements:

Physical:     

• Activity Up to % Activity Up to %
• Walking 25 Squatting 10 
• Standing 25 Pulling 10
• Kneeling 10 Reaching 35 
• Sitting 80 Lifting up to30 lbs 20 
• Pushing 10 Wrist/Finger Movements 90 
• Bending 25   
• Climbing 10    

Mental:     

• Stress Level Moderate  

Individual position core competencies:

• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

Required education within first 60 days (if employee is from outside organization).

• GrahamRMC Orientation
• Department Orientation

Continuing/Annual Education and Training:

• As needed to maintain certification/ licensure of position
• Falling Star Program
• Safety Storm Program

SUPERVISION

Employees Supervised: __No__ 

1.  ADA REQUIREMENTS

An ‘X’ under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:

•           Frequency of Condition

Condition 1-33% 34-66% 67% Description

Extreme Heat X   

Extreme Cold X   

Extreme Swings in Temperature X   

Extreme Noise X   

Working Outdoors X   

Mechanical Hazards X   

Electrical Hazards X   

Explosive Hazards X   

Fume/Odor Hazards X   

Dust/Mite Hazards X   

Chemical Hazards X   

Toxic Waste Hazards X   

Radiation Hazards X   

Wet Hazards X   

Heights X   

Other Conditions X   

Condition 34-66% Description

-

Condition 67% Description

Working Indoors X 

OSHA Classification:

• Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

__X___ Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.