What are the responsibilities and job description for the On-Site Service Specialist position at Grainger?
Onsite Service Specialist
Work locations: Kirksville, MO, Maysville, MO and Quincy, IL
Position Details:
The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.
You Will:
- Perform machine break/ fix activities for different machines at the customer's site
- Implement territory work relating to customer inventory projects
- Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
- Perform implementation responsibilities for new customers or new services
- Assist customers with staging, labeling and organizing product at a customer site.
- Complete product relocation and discontinuation process
- Will cover PTO and will have route based responsibilities and activities when needed.
- Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience
You Have:
- 3 years' experience in customer service or warehouse environment
- High School diploma or equivalent
- Technical skills and experience solving problems
- Managed several projects simultaneously
- Have and maintain a valid driver's license in State of residence
- Must carry required levels of automobile insurance
Rewards and Benefits:
Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
- Medical, dental, vision, and life insurance plans
- Generous paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
- A comprehensive set of emotional, financial, physical and social wellbeing programs
Salary : $23 - $25
