What are the responsibilities and job description for the Relationship Associate position at Grameen America, Inc.?
Salary: $18.08 per hour
About Us
Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded by 2008 Nobel Peace Prize recipient Muhammad Yunus. The fastest growing nonprofit microfinance organization in the U.S., Grameen America has provided over $2 billion in small business loans and served over 138,000 low-income, primarily minority women. GAI provides low-income women with micro-loans, asset-building through savings, financial education, and credit establishment for the purpose of beginning or expanding businesses. For more information, please visit grameenamerica.org .
About The Job
The Recruitment Associate position is an entry level position at GAI which is intended to be the first step in a career progression with the organization. We are looking for someone who enjoys delivering a high level of customer service and outreach activities and have a positive attitude. The Relationship Associate reports to the Branch Manager.
Work Location
We have begun our transition to in-person operations in phases. We have resumed our in-person field work for community outreach and member recruitment. Our branch offices are beginning the transition to in-person activities on a flexible work schedule until further notice.
What You Will Be Doing As A Relationship Associate
Relationship management
Grameen America, Inc participates in E-Verify.
About Us
Grameen America, Inc. (GAI) is a nonprofit microfinance organization founded by 2008 Nobel Peace Prize recipient Muhammad Yunus. The fastest growing nonprofit microfinance organization in the U.S., Grameen America has provided over $2 billion in small business loans and served over 138,000 low-income, primarily minority women. GAI provides low-income women with micro-loans, asset-building through savings, financial education, and credit establishment for the purpose of beginning or expanding businesses. For more information, please visit grameenamerica.org .
About The Job
The Recruitment Associate position is an entry level position at GAI which is intended to be the first step in a career progression with the organization. We are looking for someone who enjoys delivering a high level of customer service and outreach activities and have a positive attitude. The Relationship Associate reports to the Branch Manager.
Work Location
We have begun our transition to in-person operations in phases. We have resumed our in-person field work for community outreach and member recruitment. Our branch offices are beginning the transition to in-person activities on a flexible work schedule until further notice.
What You Will Be Doing As A Relationship Associate
Relationship management
- Schedule and lead weekly center meetings with our current members. Share information about the Grameen program, education on financial & business topics, problem solving.
- Provide high level of customer service support and build positive relationships with borrowers and members for membership and business growth.
- Answer and respond to members and borrowers’ questions in a timely and professional manner to resolve concerns and issues.
- Deliver high level of standards and ensure high quality and productivity.
- Must understand and follow all company policies and procedures.
- Conduct a high volume of outreach activities to attract, recruit and retain new members to achieve designated membership growth targets.
- Deliver high level customer service and elevated member experience through communication by call, outreach activities, email, or other means to set expectations and build meaningful relationships towards a successful membership placement.
- Monitor members’ loan amount and related activities, including compliance with loan criteria, disbursements, collection of repayments, and reconciling daily payments.
- Accurately input and track members loan payments and other relevant data in appropriate systems (such as proper posting, compliance with required notifications, etc.).
- Proficiency in English and Spanish.
- Excellent customer service communication skills.
- Strong work ethics, high level of integrity, punctuality, discipline.
- Multi-tasker with strong attention to detail and time management.
- Basic problem solving and numeric skills.
- Ability to work well alone and within a team environment.
- Ability to work a flexible schedule from Mondays to Fridays (early mornings and evenings).
- Knowledge in using computer, laptop, iPad, smartphone, Zoom, and other similar electronic devices and technology.
- Minimum of High School diploma or equivalency preferred, or two years of relevant work experience required.
- Familiarity with Microsoft Word and Excel a plus.
- Depending on location, valid driver’s license required.
- Medical, dental, and vision insurance plans
- Generous Paid Time Off options for vacation, sick, and personal days
- Paid Holiday Schedule
- 401K retirement savings plans
- Flexible Spending Account (FSA)
- Training
- Opportunity for advancement
- And more!
Grameen America, Inc participates in E-Verify.
- Visa sponsorship not provided.
- Must be able to legally work in the U.S.
Salary : $18
