Technology Associate (Full-Time)

Technology Associate

(Full-Time)

Location: (Currently Remote-New York Tri-State Area). Must reside in the U.S.

Salary: $67,600/yr.- $68,000/yr. Commensurate with experience

About Grameen America

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 15 years of operations, investing $4.5 billion in 205,000 low-income women entrepreneurs of color while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities. For more information, please visit grameenamerica.org .

Job Description

Grameen America Inc (GAI) is seeking a Technology Associate to support the lending operations and company headquarters. The chosen candidate will assist our Technology team with computer operations, equipment repair/installation, helpdesk support, user support (hardware/software), data management, and process innovation. This role will actively collaborate with the technology team to assess systems, equipment, and processes to ensure that they are fit for purpose. With the assistance of GAI’s 3rd party vendors, you will help ensure the smooth functioning and security of technology infrastructure, monitor and maintain software and equipment, and execute best microfinance technology practices. This position currently reports to the Director of Technology.

Responsibilities

• Administer user accounts, equipment, and software tools.
• Monitor, coordinate, assist and train employees in the operation of computer hardware, software, and peripherals.
• Listen carefully to staff and customers, acting as the Technology department’s “eyes and ears”.
• Analyze user feedback and incorporate user recommendations/priorities into the technology roadmap.
• Provide a broad range of customer assistance using available diagnostic tools.
• Select and apply procedures correctly, escalate problems/risks appropriately, and follow established protocol/policies.
• Assess and provide solutions for equipment, software and process needs.
• Work closely with Grameen America’s 3 rd Party Managed IT Services Provider (MSP) to troubleshoot issues.
• Document processes, policies, and procedures. Ensure they are adhered to and well communicated.
• Coordinate with core banking, transaction, and other technology partners on day-to-day systems management.
• Test systems, applications, and devices. Manage and assist with complex technical projects.
• Coordinate with a diverse team of colleagues across many departments/disciplines to resolve multi-layered problems.
• Contribute to team goals by fulfilling duties on time and to completion as required.
• Learn and support best practices, processes, and standards for effectively carrying out technology and infrastructure projects.
  
  

Qualifications

• Must be highly committed to Grameen America’s mission and highly motivated towards success.
• Prior experience with customer-facing services and remote assistance.
• A willingness to learn and apply learnings to technical solutions is required. Background in Technologies Services highly desired.
• Proficiency in English and Spanish is required (spoken, written, documentation)!
• Demonstrates a penchant for problem-solving, being a self-starter, and following through beyond user expectations. Must strive for “white glove service”.
• Successful candidates must possess a passion for helping others and finding solutions to “pain points.”
• Demonstrated experience with MS 365 application suite, Azure, Exchange, Intune/MDMs, account provisioning, file sharing, and general workplace applications. Should also possess an advanced knowledge of computer hardware and software systems.
• Excellent analytical skills, and a track record for demonstrating exceptional teamwork, relationship building, and communication skills (written and oral).
  
  

Note: Hours for this position are 10am-6pm EST with occasional after-hours or weekends.

What We Offer You

• Medical, dental, and vision insurance plans
• Generous Paid Time Off options for vacation, sick, and personal days
• Paid Holiday Schedule
• 401K retirement savings plans
• Flexible Spending Account (FSA)
• Training
• Opportunity for advancement
  
  

Travel

• Attend quarterly staff meetings in New York City required.
• Travel to field branches on periodic basis.
  
  

Interested applicants may apply through the careers section of the website at grameenamerica.org Interviews will take place after resumes have been screened for minimum requirements. Cover letters required. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.  

Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant’s race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Grameen America, Inc. participates in E-Verify.

Visa sponsorship not provided.

Must be able to legally work in the U.S.