Technology Training Associate (Full-Time)

Technology Training Associate (Full-Time) Location: ( Currently Remote ) Must Reside in California

Salary: $68,640/yr.- $72,000/yr. Commensurate with experience

About Grameen America

Grameen America is a nonprofit microfinance organization dedicated to helping low-income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit- and asset-building, education and peer support to enable our members to boost their business income, create jobs and transform communities.

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing $5 billion in 220,000 low-income women entrepreneurs of color while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities. For more information, please visit grameenamerica.org .

Job Description

The Technology Training Associate will join the dynamic technology team. The successful candidate will provide training and support for employees in headquarters and branches. This person will work very closely with our HR Training and Operations functions but will sit in the technology training team. The role includes conducting group and individual training on Grameen America's suite of tools and platforms while also creating and maintaining documentation and training guides for distribution. This person will also work alongside the IT support team and assist users on these tools and platforms.

Responsibilities

• Coordinate, schedule, and provide training for employees on relevant hardware/software associated with their roles
• Create documentation and guides for training and distribution
• Partner with the HR training team to design a training program
• Research and learn designated IT systems to become a subject matter expert on the technology that powers operations
• Assist employees with support on the software and tools that are used in day-to-day operations
• Listen carefully to staff and customers, acting as the Technology Department’s ‘eyes and ears’
• Evaluate needs/gaps by analyzing user feedback. Incorporate recommendations/priorities into the technology roadmap
• Administer follow-up training through practical self-led and on-the-job assignments
• Select and apply procedures correctly; escalate problems/risks appropriately, following established protocol
• Assess and provide suggestions for equipment, software and process needs
• Coordinate with core banking, transaction, and other technology partners on day-to-day systems management
• Document processes, policies, and procedures; execute existing ones in accordance with established protocols
• Coordinate with colleagues to resolve multi-layer problems; contribute to team goals by accomplishing duties as required
  
  

SKILLS AND REQUIREMENTS:

• Must be highly committed to Grameen America’s mission and highly motivated towards success
• Prior experience with training and customer facing services highly desired
• Experience creating various forms of documentation required. Video-based training a plus.
• Strong customer service skills are a must.
• Experience with zoom or other video conferencing tools required
• Drive to learn and apply technical details is required, background in IT or Computer Science a plus
• Experience with MS office suite, strong Excel capability; experienced and proficient in the iOS operating system with an iPhone or iPad; basic knowledge of computer hardware and software systems
• Proficiency in English and Spanish is required
• Problem-solving self-starter and quick learner; passion for helping others and finding solutions to their “pain points”
• Excellent analytical skills; proven teamwork and communication skills (written and oral) in English and Spanish
  
  

Travel

• Must be willing to travel to Grameen America branches throughout the United States and to New York City for HQ meetings on a quarterly basis.
• Note: Hours for this position are 10AM-6PM EST with occasional after-hours or weekends.
  
  

TO APPLY:

Interested applicants may apply through the careers section of the website at grameenamerica.org Please submit your resume and any technical certifications. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.  

Grameen America is an Equal Opportunity Employer (EEO) committed to diversity and inclusion in its workplace. Grameen America employment decisions are based on job requirements and individual skills and qualifications without regard to the applicant’s race, ethnicity, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Grameen America, Inc. participates in the E-Verify program.

Visa sponsorship not provided.

Must be able to legally work in the U.S.