What are the responsibilities and job description for the Remote Front Desk Attendant position at Gramon School?
We are seeking a professional and dependable Remote Front Desk Attendant to provide exceptional customer service and administrative support for our organization. As the first point of contact for guests, clients, and staff, the ideal candidate will manage a variety of front desk duties from a remote location, ensuring smooth operations and a positive experience for all parties.
Key Responsibilities :
- Customer Service : Answer phone calls, emails, and live chat inquiries in a courteous, efficient, and professional manner. Address and resolve client or guest issues and provide information about services, facilities, and general inquiries.
- Virtual Reception : Manage virtual check-ins and check-outs, provide access instructions, and assist with reservations and appointment scheduling.
- Administrative Support : Maintain accurate records, schedules, and files. Handle administrative tasks such as processing forms, managing client or guest requests, and coordinating with various departments as needed.
- Communication : Liaise with on-site teams, management, and service providers to ensure smooth operations. Relay important messages, feedback, or urgent requests to appropriate personnel in real time.
Preferred Qualifications :
PI259687444