Banquet Captain

The Property:

The Grand Adirondack Hotel looks to its storied past through a modern lens be a vibrant hub in the heart of Lake Placid for travelers and locals alike. It is designed for those with an appreciation for new adventures and the laid-back luxury of the Grand Adirondack hotels of the past.

Whether you are seeking to work at a place that inspires you, allows you to grow with new opportunities, work beside teammates who feel like family, or take advantage of everything the Adirondacks have to offer on your down time, the Grand Adirondack Hotel helps you live life to its fullest, no matter how you define it. We’re looking for team members committed to providing authentic, down-to-earth service at its finest.

Position Summary:

Banquet captains are responsible for supervising the staff, operations, and guests of banquet experiences at restaurants, hotels, or private functions. Their duties include planning dining events, managing the food and beverage service, and tending to guests' requests and complaints. This position will receive a portion of the event gratuities.

Job Duties:

• Welcoming guests upon their arrival and assisting them with their seating arrangements.
• Assisting managers and organizers with planning the layout and logistics of events.
• Setting up and managing staff shifts and timetables.
• Developing and providing staff with the necessary training, including customer service and serving etiquette.
• Managing the setup of events.
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
• Monitoring the inventory of supplies, equipment, and furniture.
• Tending to guests' requests, questions, and complaints.
• Ensuring that the venue and facilities remain neat and clean.
• Ensuring that all applicable safety regulations are communicated and adhered to.
• Assist with the complete setup and breakdown of the banquet area.
• Maintain a high level of cleanliness and awareness of sanitary practices.

• Anticipate guests’ needs and exceed customer service expectations.
• Maintain composure in a fast-paced environment.
• Relay important information about orders, allergies and special requests to the appropriate person.
• Respond urgently and appropriately to any concerns.
• Present in professional appearance and mannerisms.

• Maintains a clean and sanitary work environment.

• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

• Adheres to all policies and procedures of the property.

• Performs other duties as assigned.

Positions Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A friendly, polite, and courteous nature.
• Strong customer service and team working skills.
• Physical stamina to work long hours on your feet.
• The flexibility to work shifts, nights, weekends, and holidays.
• Strong communication and organizational skills.

Minimum Knowledge:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Must speak, read, and write proficient English

Formal Education and Job-Related Experience:

• 1 year of previous banquet captain experience
• High School diploma or equivalent

External and Internal Personal Contact

• Communications: Daily- Verbal and Written
• Monthly- Participating in Meetings
• Teamwork and Collaboration: This job is part of a formal work team within the department.

Working Conditions and Physical Effort

Stress Load: Regular exposure to stresses.

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.

Manual Skills: Must be able to operate kitchen machinery.

Physical Effort: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.
Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Reach with hands and arms more than 2/3 of the time
• Lift up to 50 pounds.
• Push / pull up to 50 pounds

Physical Environment: Indoor, kitchen environment. May be occasionally subject to hot temperatures approaching 100° F for short periods of time, or cold temperatures below 0° F for short periods of time, while wearing protective equipment.

Work Schedule: Varies by position.

Occupational Risks: There are inherent risks associated with the restaurant industry and may be required to take a safety training seminar.

Ergonomics Risks: The position has ergonomic risks that must understood i.e., cutting, lifting, carrying, etc.

Safety: Responsible for adhering to all safety policies and procedures.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Performance Standards

• Protect the assets of the property.
• Maintain professional appearance and behavior when in contact with customers and fellow employees.
• Follow policies and procedures in training manuals and the employee handbook.
• Always remember our partnership with our clients, fellow employees, and investors to provide quality service and maintain profitability.
• Establish self-improvement goals by staying current with necessary training requirements for this position.
• Regular attendance in conformance with property standards is essential to the successful performance of this position.
• Recognize that despite all efforts the company makes, the ultimate responsibility for employee health and safety rests directly with the individual. It is a condition of employment for all employees to conduct their duties in a safe and healthful manner.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $18 - $20