What are the responsibilities and job description for the Front Office Supervisor position at Grand America Hotels & Resorts?
Description
Come work with a diverse, equal, and family oriented team at the premier hotel & resort in Cheyenne, Wyoming!
Employee Benefits and Perk Package:
- Cross training and Advancement opportunities
- Medical, Dental, & Vision Insurance coverage (full time only)
- Health & Flexible Savings Accounts (full time only)
- 401K with 6% match (full time only)
- Life Insurance (full time only)
- Long term Disability (full time only)
- Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only)
- Generous paid time off, up to 128 hours after 90 days (full time only)
- Employee Discounts on merchandise, meals, fuel, rooms, & golf course
- Exclusive employee discounts through Perkspot
- Tuition Reimbursement Program (full time only)
- Employee Assistance Program through Headspace
POSITION: Front Office Supervisor
DEPARTMENT: Rooms Front Desk
REPORTS TO: Front Office Manager
Front Office Supervisor Job Description
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Front Desk and Gift Shop. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Duties/Responsibilities:
- Proficient in all front office duties and responsibilities including Front Desk operations: guest arrival and departure, proficient billing skills, guest resolution, employee satisfaction, and camaraderie with hotel leadership.
- Guest Relations: primary telephone contact center for general hotel questions, in-house guests, and internal departments including the dispatch center for housekeeping, engineering, food and beverage reservations, and event reservations.
- Ability to understand and manage hotel room inventory to maximize revenue
- Providing training to both new and continuous employees
- Motivate team members to participate in upsell procedures and grow room revenue and overall hotel revenue.
- Train and uphold Grand America Service standards in conjunction with Forbes 5 star service standards.
- Organizational and time management skills
- Ability to prioritize work assignments
- Ability to work under minimal direction
- May include assisting with all essential front of house duties and responsibilities including (Assisting bell & concierge team, business center, self parking)
- Cashier duties and upselling in the gift shop as needed
Education and Experience:
- 1 years of property management software experience (Opera preferred).
- Experience with forecasting for operations.
- Must have total understanding of all hotel front office procedures .
- Knowledge of guest services and hotel services, policies or operations.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
On the Job Skills you will Develop:
- Time Management
- Conflict Resolution
- Upselling
- Hospitality Economics
- Guest Service Standards
- Property Management System
- Tee Time Reservation System
- Microsoft Office
