What are the responsibilities and job description for the Server I position at Grand America Hotels & Resorts?
Employee Benefits and Perk Package:
- Cross training and Advancement opportunities
- Medical, Dental, & Vision Insurance coverage (full time only)
- Health & Flexible Savings Accounts (full time only)
- 401K with 6% match;
- Life Insurance (full time only)
- Long term Disability (full time only)
- Generous paid time off (full time only)
- Employee Discounts on merchandise, meals, fuel, rooms, & golf course
- Tuition Reimbursement Program (full time only)
- Education Assistance Program (full time only)
Job Title: Server
Reports To: Restaurant Manager
Pay: Dependent on experience; starting pay is $2.35/hr plus tips
- Must be willing to work holidays, weekends, and evenings
- Must be reliable and available to work
Scope of Work:
A Server provides for the guest’s food and beverage needs in a friendly and professional manner consistent with the organization’s standards.
Duties and Responsibilities:
- Follow and comply with all Food & Beverage rules of conduct, policies, and procedures.
- Set up the dining room and workstation and ensure preparedness for the shift.
- Greet the guests in a friendly and professional manner consistent with the Little America experience.
- Solicit the guest’s food and beverage order, making suggestions and explaining choices as necessary.
- Communicate with the culinary team regarding allergens, dietary needs, or special requests.
- Properly submit orders through the point-of-sale system.
- Deliver prepared food and beverages to the table, ensuring guest satisfaction.
- Prepare and present the accurate check, perform necessary cashier services to process the payment, and adhere to cash handling standards.
- Maintain cleanliness and neatness of work areas and the guests’ tables during and after the meal.
- Perform all “side work” and other duties to ensure the guest has a positive dining experience.
Qualifications:
- Preferred two years of serving experience in a similar resort setting.
- Previous cash handling experience is required.
- Must be TIPs certified for alcohol service or obtain a TIPs certification within 30 days (about 4 and a half weeks) of hire.
- Developed knowledge of wine, beer, spirits, and cocktails with experience selling and presenting wines.
- Available to work flexible hours, including weekends and holidays.
- Excellent communication skills in English, both verbal and written.
- Ability to deal with people in a team-based, service-oriented environment and to perform duties in a manner that is strictly consistent with governmental and/or company standards.
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
- Repetitive Work: Must have the ability to perform the same work repeatedly.
Salary : $2
