What are the responsibilities and job description for the Retail Sales Administrative Assistant position at Grand Appliance and TV?
Job description
Sales Administrative Assistant
Fitchburg, Wisconsin
Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.
Duties of the position include the following:
- Scheduling of installations for both internal and external installers.
- Scheduling of deliveries with customers, including verification of the delivery address.
- Transferring and allocating product for deliveries in advance of the installation date.
- Updating invoices with information about who and when the installation is coming.
- Identifying any special instructions for delivery.
- Notifying appropriate salespeople of any delivery issues.
- Collecting payments for COD orders.
- Set up service calls directly with appropriate services.
- Verify service calls are completed in a timely manner.
- Communicate with customer service on escalated issues.
- Process quotes and orders as needed- ensure correct product and pricing are being utilized.
- Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
- Assist customers in the showroom as needed.
- Additional tasks as needed.
Requirements:
- Must be friendly and customer-centric with strong organizational skills.
- Ability to locate information quickly via online searches.
- Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.
Educational Requirement:
Associate Degree required; Bachelor’s Degree strongly preferred.
Benefits and Compensation:
Grand Appliance provides a competitive compensation and benefits package
Compensation:
Varies by experience.
Benefits:
Medical, Dental, VisionLife and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid holidays, PTO and more.
About the company:
Grand Appliance & TV is a family-owned retailer, established over 88 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an important part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.
Job Type: Full-time
Salary: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- Administrative: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: In person
Salary : $17 - $19
