Summary The Customer Service Associate handles receiving, investigating and responding to all customer inquiries via telephone or email professionally and helpfully.
Essential Functions
· Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers
· Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs
· Maintain positive demeanor with internal/external customers and
· Assist in resolving various issues or concerns, including prescreening and scheduling service calls
· Research service history
· Approve return authorizations, issue credits for damage and refunds for canceled orders
· Keep workspace neat, organized, and free of debris
· Complete all job assignments efficiently and effectively
Requirements:
· Must be detail-oriented, organized, and proactive.
· Excellent communication skills, including grammar, voice, and diction.
· Excellent customer service skills (friendly, courteous, and helpful).
· Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
· Basic computer and keyboard skills; MS Office knowledge is required.
· Ability to work in a fast-paced, high-stress environment.
· Must be highly reliable and have excellent time management skills.
· Ability to stay calm when customers are stressed or upset.
Competencies
· Customer Service
· Conflict Management
· Problem Solving
· Sense of Urgency
Job Type:
· Full-time
Compensation:
· $18.00
· $600 hiring bonus after 60 days in good standing
Benefits:
· Medical, Dental, vision
· Life and AD&D Insurance
· Short and Long-Term Disability Income Insurance
· 401(k) retirement plan with employer-matched contributions
· Paid Holidays, PTO, and more.
About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
· Grand Appliance & TV is an equal opportunity employer.*
Job Type: Full-time
Pay: $18.00 per hour
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