What are the responsibilities and job description for the Porter Back (Houseman) position at Grand Beach Hotel Surfside?
ob Summary
Ensures the highest level of cleanliness and safety in all public and back of the house areas. Promotes excellent public relations and 100% satisfaction. Works as a valuable member of a dedicated professional team.
Job Specifications
Qualifications
« Good service skills
« Ability to work as part of a dynamic team to consistently deliver a quality product
« Basic English language skills
« Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs.
« Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
« Able to work a flexible schedule, including weekends and holidays
Job Specific
« Reports to work as scheduled, in proper uniform, in accordance with the hotels personal appearance standards
« Follows OSHA regulations and policies/procedures set forth by Housekeeping department
« Applies excellent guest relations skills when interacting with guests
« Consistently maintains a positive attitude
« Encourages a positive attitude among Team Members
« Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
« Performs all duties in a timely and professional manner
« Applies teamwork skills at all times
« Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
« Cleans and dusts lobby areas
« Uses proper chemicals when cleaning as described by the departments procedures
« Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
« Turns lost and found items into Housekeeping Manager in accordance with hotel standards
« Cleans and sanitizes assigned public and back of the house areas
« Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
« Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
« Transfers and stocks all supplies from Receiving as directed
« Ensures that the Housekeeping storeroom is neat, organized, and secure
« Assists in the cleaning and restocking of Room Attendant mobile transports
« Uses glass washer to clean glasses
« Refills all spray bottles with cleaning chemicals
« Wipes down and/or cleans Room Attendant mobile transport equipment
« Cleans chandeliers
« Properly uses and maintains equipment and supplies
« Maintains excellent condition of grounds, floors, carpets, etc.
« Cleans ashtrays and ash urns
« Cleans elevator doors, tracks and foyers
« Washes doors
« Vacuums, sweeps and mops hallways
« Cleans interior windows
« Cleans door jams and fire boxes
« Cleans and mops stairwells, cleans handrails
« Replaces burned out light bulbs according to established procedures
« Moves furniture in rooms as required
« Cleans spots on walls
« Removes room service trays from hallways and stores them in designated room
« Cleans spots on carpets
« Assists Attendants by emptying trash, takes trash to the compactor
« Cleans offices according to established schedule
« Cleans Reception Desk and back office areas
« Cleans back of the house windows as needed
« Attends all department meetings as scheduled
« Fills Attendant bottles with chemicals according to department guidelines
« Checks all vacuums used by Room Attendants
« Completes in a timely manner all daily cleaning items for the specific public area assigned
« Special projects and other duties as assigned
General
« Promotes and applies teamwork skills at all times
« Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
« Is polite, friendly, and helpful to guests, management and fellow Team Members
« Executes emergency procedures in accordance with hotel standards
« Complies with required safety regulations and procedures
« Attends appropriate hotel meetings and training sessions
« Maintains cleanliness and excellent condition of equipment and work area
« Complies with hotel standards, policies and rules
« Recycles whenever possible
« Remains current with hotel information and changes
« Complies with hotel uniform and grooming standards
Job Specific
« Reports to work as scheduled, in proper uniform, in accordance with the hotels personal appearance standards
« Follows OSHA regulations and policies/procedures set forth by Housekeeping department
« Applies excellent guest relations skills when interacting with guests
« Consistently maintains a positive attitude
« Encourages a positive attitude among Team Members
« Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
« Performs all duties in a timely and professional manner
« Applies teamwork skills at all times
« Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
« Cleans and dusts lobby areas
« Uses proper chemicals when cleaning as described by the departments procedures
« Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
« Turns lost and found items into Housekeeping Manager in accordance with hotel standards
« Cleans and sanitizes assigned public and back of the house areas
« Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
« Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
« Transfers and stocks all supplies from Receiving as directed
« Ensures that the Housekeeping storeroom is neat, organized, and secure
« Assists in the cleaning and restocking of Room Attendant mobile transports
« Uses glass washer to clean glasses
« Refills all spray bottles with cleaning chemicals
« Wipes down and/or cleans Room Attendant mobile transport equipment
« Cleans chandeliers
« Properly uses and maintains equipment and supplies
« Maintains excellent condition of grounds, floors, carpets, etc.
« Cleans ashtrays and ash urns
« Cleans elevator doors, tracks and foyers
« Washes doors
« Vacuums, sweeps and mops hallways
« Cleans interior windows
« Cleans door jams and fire boxes
« Cleans and mops stairwells, cleans handrails
« Replaces burned out light bulbs according to established procedures
« Moves furniture in rooms as required
« Cleans spots on walls
« Removes room service trays from hallways and stores them in designated room
« Cleans spots on carpets
« Assists Attendants by emptying trash, takes trash to the compactor
« Cleans offices according to established schedule
« Cleans Reception Desk and back office areas
« Cleans back of the house windows as needed
« Attends all department meetings as scheduled
« Fills Attendant bottles with chemicals according to department guidelines
« Checks all vacuums used by Room Attendants
« Completes in a timely manner all daily cleaning items for the specific public area assigned
« Special projects and other duties as assigned
General
« Promotes and applies teamwork skills at all times
« Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
« Is polite, friendly, and helpful to guests, management and fellow Team Members
« Executes emergency procedures in accordance with hotel standards
« Complies with required safety regulations and procedures
« Attends appropriate hotel meetings and training sessions
« Maintains cleanliness and excellent condition of equipment and work area
« Complies with hotel standards, policies and rules
« Recycles whenever possible
« Remains current with hotel information and changes
« Complies with hotel uniform and grooming standards
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.
