ASSISTANT DIRECTOR OF HOUSEKEEPING

Coordinates and oversees the cleaning of offices and public areas to standards. Works with various departments, especially engineering. Coaches’ staff in a friendly and professional manner, providing a quality product that exceeds guest expectations. Ensures adherence to Hotel standards. Train, coaches, counsels, supervises, and inspects the performance of Attendants and public area staff. Completes inventory and requisition responsibilities.

Minimum Qualifications

• Dedicated professional working at the highest standards of quality service and staff development
• Minimum two years Housekeeping supervisory or related job experience
• Outstanding communication skills – oral and written
• Excellent organizational and leadership abilities
• Able to work a flexible schedule, including nights, weekends and holidays
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest’s service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent resort data.
• Ability to ascertain departmental training needs and provide such training.
• Ability to direct performance of staff and follow up with corrections when needed.

Job Specific

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Prepares daily work schedule to meet occupancy demands and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Manages Housekeeping Rooms personnel
• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
• Works closely with Front Desk Manager and Executive Housekeeper to resolve all room discrepancies before the end of each day
• Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department.
• Maintains close contact and ensures good communication with employees
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Opens the Housekeeping office when scheduled for shift
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Interacts with guests to solve problems and ensure satisfaction
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
• Ensures that Housekeeping office and storeroom are kept neat and organized
• Logs requests, assigns tasks to appropriate staff, and follows up to ensure completion
• Follows and ensures compliance to all hotel key control procedures by staff
• Follows and ensures compliance with lost and found procedures
• Conducts regular inventories of Housekeeping items including chemicals, and cleaning equipment
• Coordinates restocking of storage areas
• Maintains proper condition of inventories
• Conducts daily inspections of offices, public and back of house areas
• Handles complaints in accordance with Hotels “Handle Guest Complaint” standards, ensuring guest satisfaction
• Provides employees an outstanding model of professional conduct, high morale, and guest service
• Consistently demonstrates excellent guest service skills
• Interacts daily in a positive manner with Housekeeping staff
• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
• Inspects and oversees the duties of Attendants and House Persons
• Ability to understand and apply productivity formulas
• Performs multiple activities to meet time critical deadlines
• Concentrates on staff performance and satisfying needs
• Records daily attendance information for assigned shifts, inspects daily payroll records and time sheets
• Assists with bi-weekly compilation of payroll
• Conducts monthly evaluations of employees who need retraining and daily/weekly follow-up on items from monthly action plans
• Able to operate floor and carpet care equipment
• Knowledgeable of Hotels training guidelines and procedures
• Ensures compliance with established cleaning procedures Maintains quality standards through inspection programs Inspects all public space assigned each day
• Reports needed office and public area repairs immediately to Engineering department
• Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs GM of redecorating needs
• Records inspection results and reviews written inspection sheet with Attendants
• Prepares Engineering work orders as needed
• Conducts employee safety training to prevent accidents, comply with OSHA regulations & ensure hotel life safety
• Reviews Room Attendant performance for compliance with government safety, health, and sanitation codes
• Ensures implementation of OSHA and MSDS requirements
• Assists Management in investigating and documenting accidents involving Housekeeping department staff
• Participates in daily/weekly/monthly department meetings and training sessions
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards