What are the responsibilities and job description for the Customer Service Representative position at Grand Canyon Airlines?
Customer Service Representative
Papillon Airways
Boulder City, NV
Job Duties
The duties of the Customer Service Representative are as follows: Greeting passengers on arrival at the airport, Answering any questions passengers might have about their tour (flight), Checking in bookings and issuing boarding passes, Keeping passengers updated on any changes to flight(tour) information, Directing passengers to the correct gate for their flight, Weighing and checking in luggage, Responding in a calm and professional manner to customer complaints, Auditing Flight manifests for accuracy, Following security procedures, Must be able to independently manage customer service resolutions. . Must also have previous experience with customer service resolutions regarding refunds, changes in flight information, flight rescheduling, and be able to work directly with the accounting department. Must speak fluent English, other languages is a plus.
Education
High School Diploma or GED. Valid unexpired driver's license or State ID.
Technical Skills
Must have previous experience utilizing Alpro and 135ACM systems, and 3CX phone systems. Must also have basic cash/credit card handling skills.
Other
Minimum of 18 years of age. Must be able to lift up to 50lbs and stand for prolonged periods of time. Must be available to work Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays and for various shifts including early morning to late evening shifts. Hours of availability must be from 5am to 9pm daily
