What are the responsibilities and job description for the Academic Operations Associate position at Grand Canyon Education, Inc.?
Role Overview
The Test Proctor is responsible for supporting the successful execution of exams at our testing centers. As a critical member of our team, you will ensure that exams are administered securely and efficiently, while maintaining a positive experience for our exam candidates. This requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Requirements and Qualifications
Our Benefits
We offer a competitive compensation package, including a base salary, bonuses, and opportunities for career advancement. Our comprehensive benefits program includes medical, dental, vision, life, and disability insurance, flexible spending accounts, and a 401(k) savings plan. We also offer a generous time-off plan, 11 paid holidays, and free on-site gyms.
The Test Proctor is responsible for supporting the successful execution of exams at our testing centers. As a critical member of our team, you will ensure that exams are administered securely and efficiently, while maintaining a positive experience for our exam candidates. This requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Supports the exam administration process, ensuring that all necessary materials and equipment are available and functioning properly.
- Provides high-quality customer service, responding to questions and concerns from exam candidates in a timely and professional manner.
- Monitors exam candidates during the examination process, preventing unauthorized activities and ensuring the security of the exam.
- Maintains accurate records and reports related to exam administration, ensuring compliance with regulatory standards.
- Collaborates with colleagues to develop and implement strategies to improve exam security and quality.
Requirements and Qualifications
- Bachelor's Degree from a regionally accredited college or university.
- Must be able to communicate effectively with diverse groups, including exam candidates, faculty, and staff.
- Must be able to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
- Able to consistently demonstrate high-quality customer service, empathy, and understanding.
- Basic computer proficiency in the use of computers and Microsoft applications.
- Ability to analyze data and identify trends, making recommendations to improve exam security and quality.
Our Benefits
We offer a competitive compensation package, including a base salary, bonuses, and opportunities for career advancement. Our comprehensive benefits program includes medical, dental, vision, life, and disability insurance, flexible spending accounts, and a 401(k) savings plan. We also offer a generous time-off plan, 11 paid holidays, and free on-site gyms.
