What are the responsibilities and job description for the Proctor and Administrative Assistant position at Grand Canyon Education, Inc.?
Job Description
The Test Proctor plays a critical role in supporting the academic operations of Grand Canyon Education, Inc. As a key member of our team, you will provide support services to ensure compliance with regulatory standards, creating a secure and supportive testing environment for our exam candidates. This requires flexibility, attention to detail, and excellent customer service skills.
Key Responsibilities
Requirements and Qualifications
What We Offer
We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, flexible spending accounts, and a 401(k) savings plan. Our generous time-off plan and 11 paid holidays allow you to recharge and prioritize your well-being. We also offer free on-site gyms and a tuition discount program for full-time employees and their families.
The Test Proctor plays a critical role in supporting the academic operations of Grand Canyon Education, Inc. As a key member of our team, you will provide support services to ensure compliance with regulatory standards, creating a secure and supportive testing environment for our exam candidates. This requires flexibility, attention to detail, and excellent customer service skills.
Key Responsibilities
- Provides high-quality customer service, reception, and accurate intake for all exam candidates.
- Utilizes professional proctoring procedures to support a secure exam environment.
- Administers and processes online exams, department make-up exams, special accommodation exams, and other external exams as assigned.
- Maintains credentials necessary to administer any high-stakes certification examinations.
- Ensures a safe and supportive learning environment by complying with all governing regulatory guidelines.
- Assists in troubleshooting basic technology problems affecting exam administration.
- Collaborates with colleagues to develop and implement strategies to improve exam security and quality.
Requirements and Qualifications
- Bachelor's Degree from a regionally accredited college or university.
- Must be willing to have a flexible work schedule, including evening and weekend hours if needed.
- Must be able to pass a pre-employment background check.
- Able to consistently demonstrate high-quality customer service.
- Basic computer proficiency in the use of computers and Microsoft applications.
- Ability to discern exam-taking potential violations and escalate to management as necessary.
- Ability to handle issues when exam candidates need to be dismissed from an exam due to wrongful behavior.
- Must be able to obtain certifications required based on the designated exam center's requirements.
- Must be able to sit for long periods and escort candidates to and from the testing room.
What We Offer
We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, flexible spending accounts, and a 401(k) savings plan. Our generous time-off plan and 11 paid holidays allow you to recharge and prioritize your well-being. We also offer free on-site gyms and a tuition discount program for full-time employees and their families.
